Onsite IT Technician

Stefanini; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda ambiziosa e all'avanguardia cerca una persona proattiva per fornire supporto IT di alta qualità. In questo ruolo, sarai responsabile del supporto faccia a faccia agli utenti, della gestione dell'hardware e dell'installazione di software. Se hai un forte interesse per la tecnologia e abilità eccezionali nel servizio clienti, questa è l'opportunità perfetta per te. Un ambiente dinamico e in continua evoluzione ti aspetta, dove potrai contribuire attivamente al miglioramento dei servizi e delle soluzioni IT. Non perdere l'occasione di far parte di un team dedicato e innovativo!

Competenze

• Esperienza in un ambiente ICT tecnico, preferibilmente in un'organizzazione manifatturiera.
• Conoscenza generale della tecnologia End User e delle piattaforme Microsoft.

Mansioni

• Supporto IT faccia a faccia per gli utenti.
• Installazione e gestione dell'hardware e del software.
• Gestione di piccoli progetti legati all'installazione di nuove tecnologie.

Conoscenze

Servizio clienti

Problem solving

Tecnologia End User

Scrittura tecnica

Formazione

2-3 anni di esperienza in un ambiente ICT tecnico

Strumenti

MS Windows 10

MS Office 365

MS SCCM

Active Directory

ITSM Tool Set

Descrizione del lavoro

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements:

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills.
• Excellent English and Italian Language, Written and Spoken

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!