Win Back Manager

TN Italy; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in Milan is seeking a Win Back Manager to strategically re-engage blue-chip clients. The role involves building relationships, understanding client needs, and collaborating with cross-functional teams to drive revenue growth. The ideal candidate will have strong negotiation and communication skills, along with experience in account management focused on high-profile clients.

Competenze

• At least 3 years of experience in account management or sales focusing on blue-chip clients.
• Proven success in re-engaging and building strong relationships with high-profile clients.

Mansioni

• Proactively reach out to decision-makers in blue-chip client organizations.
• Develop and maintain strong, strategic relationships with clients.
• Negotiate and finalize partnership agreements.

Conoscenze

Negotiation

Communication

Analytical Skills

Formazione

Bachelor's degree in Business

Bachelor's degree in Marketing

Descrizione del lavoro

The Win Back Manager is primarily responsible for strategically re-engaging and rebuilding relationships with blue-chip clients who have previously engaged with our products and services or only previously partnered with our competitors. Reporting to our Commercial Lead in ITA, based in Milan, the Win Back Manager will play a key role in establishing lasting partnerships, ensuring client satisfaction, and driving revenue growth. The successful candidate will demonstrate a deep understanding of blue-chip clients' needs, exceptional relationship-building skills, and a proactive approach to identifying and addressing their specific pain points.

You will:

1. Proactively reach out to key decision-makers and influencers within blue-chip client organizations to understand their reasons for disengagement or choosing competitors.
2. Develop and maintain strong, strategic relationships with clients to enhance customer loyalty and satisfaction.
3. Conduct regular check-ins to assess client needs and provide tailored solutions.
4. Prepare materials to showcase our capabilities, including reports and analyses to be shared with prospective clients and shadow-servicing teams.
5. Help identify the most relevant client targets using business intelligence analyses.
6. Collaborate with cross-functional teams and the commercial lead to customize products and services to meet the specific requirements of blue-chip clients.
7. Identify opportunities to establish long-term partnerships, focusing on mutual growth and success.
8. Negotiate and finalize partnership agreements aligned with both parties' strategic objectives.
9. Work closely with Sales, Marketing, the commercial lead, and Product teams to align strategies and address the unique needs of blue-chip clients.
10. Collaborate with the Customer Support team to ensure a seamless client experience and timely issue resolution.
11. Identify and showcase success stories of re-engagement and relationship rebuilding with blue-chip clients.
12. Encourage blue-chip clients to participate in testimonials, case studies, and advocacy initiatives.

You have:

1. Bachelor's degree in Business, Marketing, or a related field.
2. At least 3 years of experience in account management, sales, or a related role focusing on blue-chip clients.
3. Ideally, experience with continuous research (RMS, CPS, or brand tracking) for international clients.
4. Proven success in re-engaging and building strong relationships with high-profile clients.
5. Exceptional negotiation, communication, and presentation skills.
6. Strong analytical skills with the ability to interpret data and trends.
7. Ability to work collaboratively in a cross-functional team environment.

This position can be based in any of our main YouGov CP office locations, including: Milano, Nuremberg, Breda, Leuven, Warsaw, Copenhagen, Vienna, Prague, Bucharest, Sofia, etc.

We are an ethical and honest company committed to our clients and employees. We promote an inclusive workplace and are dedicated to equal employment opportunity, supporting all employees to reach their full potential.

We value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or disabilities.

We endorse the principles of the United Nations Declaration of Human Rights and the EU Social Charter, promoting human dignity, freedom, equality, and solidarity.

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