(German & English) Technical Support Consultant (Italy, remote)

SupportYourApp; Italia; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading Support-as-a-Service company as a Technical Support Consultant. This fully remote role requires excellent German and English skills, along with 1-2 years of customer support experience. You'll provide exceptional support, troubleshoot issues, and collaborate with various departments in a multicultural environment.

Servizi

Fully remote work opportunity

Paid training and probation period

Bonuses for referring friends

Work-life balance

Supportive management focused on your growth

Competenze

• 1-2 years of customer support experience in a fast-paced environment.
• Familiarity with CRM systems and basic technical support.
• Personal laptop with at least 8GB RAM and stable internet.

Mansioni

• Provide exceptional customer support via emails, calls, and chats.
• Troubleshoot technical issues and guide customers step-by-step.
• Collaborate with other departments to resolve inquiries.

Conoscenze

German

English

Problem-solving

Attention to detail

Strumenti

CRM systems

Descrizione del lavoro

(German & English) Technical Support Consultant (Italy, remote)

Passionate about the world of tech?

What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while working from your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Let's see what it takes:

What you will do:

• Provide exceptional customer support via emails, calls, and chats
• Troubleshoot technical issues and guide customers step-by-step
• Collaborate with other departments to resolve inquiries
• Escalate complex issues to the appropriate team
• Document customer interactions
• Improve support processes and procedures
• Maintain high product knowledge
• Stay updated with product changes

What you need to succeed:

• Excellent German and English skills (spoken and written)
• 1-2 years of customer support experience in a fast-paced environment
• Strong problem-solving skills
• Attention to detail
• Familiarity with CRM systems and basic technical support
• Personal laptop (at least 8GB RAM) and stable internet (min. 50 Mbps download & 40 Mbps upload)

Benefits and Perks:

• Fixed schedule: Monday to Friday, 8 AM-5 PM Italy time
• Fully remote work opportunity
• Inclusive international environment
• Compensation in EUR
• Bonuses for referring friends
• Paid training and probation period
• Work-life balance
• Supportive management focused on your growth
• Opportunities for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader with 8 hubs globally, treating our team with care, individual attention, and positive experiences.

We welcome diverse backgrounds and experiences. Send your CV in English highlighting your skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company committed to unbiased hiring. Candidate assessment is not influenced by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or other legally protected characteristics.