HelpDesk 1° Livello

TN Italy; Italia; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a prestigious consulting firm as a Helpdesk resource, where you'll play a vital role in enhancing infrastructure capabilities. This engaging position involves troubleshooting technical issues, providing customer support, and managing multiple cases. You'll work on-site in the vibrant North-East of Milan, ensuring clients receive timely and accurate solutions. Enjoy a supportive environment that prioritizes your growth with access to wellness programs and continuous learning opportunities. If you're passionate about technology and customer service, this is the perfect opportunity to advance your career in a collaborative setting.

Servizi

Lunch vouchers of €8 per workday

Travel reimbursement based on distance

Free access to Mantu Academy platform (24/7)

Access to Wellness platform (24/7)

Psychological counseling

Competenze

• Experience in tech support or desktop support roles.
• Fluent in Italian and English (written and spoken).

Mansioni

• Identifying hardware and software solutions.
• Troubleshooting technical issues and providing feedback.
• Installing and configuring hardware and software.

Conoscenze

Technical Support

Problem Solving

Attention to Detail

Interpersonal Skills

Active Directory

DNS

SCCM

MS Office 365

Google Suite

Formazione

Technical High-School Diploma

Strumenti

Help Desk Software

Remote Desktop Applications

Descrizione del lavoro

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About Us:

Amaris is a prestigious consulting player in the IT sector, recognized for our strategic approach to business and infrastructure. We are seeking a Helpdesk resource with a strong background in infrastructure to enhance our team’s capabilities.

Job Description:

The resource will be integral to our operations, focusing on technical themes related to infrastructure processes and products. The role requires specific process competencies, dealing with detailed technical aspects of both processes and products within the infrastructure sector.

Key Responsibilities:

1. Identifying hardware and software solutions
2. Troubleshooting technical issues
3. Diagnosing and repairing faults
4. Installing and configuring hardware and software
5. Providing timely and accurate customer feedback
6. Guiding customers through actions to resolve problems
7. Following up with clients to ensure resolution
8. Replacing or repairing computer parts
9. Supporting procedural documentation
10. Managing multiple cases simultaneously
11. Testing and evaluating new technologies

Profile Requirements:

• Technical high-school diploma
• Experience in tech support, desktop support, or similar roles
• Proficiency in MS Office 365 / Google Suite
• Skills in Active Directory, DNS, SCCM
• Experience with remote desktop applications and help desk software
• Fluent in Italian and English (written and spoken)
• Attention to detail and problem-solving skills
• Excellent interpersonal skills
• Driving license and willingness to travel for business

Work Location:

Full On-site (North-East of Milan)

What We Offer:

• Lunch vouchers of €8 per workday
• Travel reimbursement based on distance
• Free access to Mantu Academy platform (24/7)
• Access to Wellness platform (24/7)
• Psychological counseling

Our Values:

• Pioneer: Our spirit of entrepreneurial adventure unites us and drives our success.
• Care: Care is the foundation of relationships, fostering trust, expression, creativity, and innovation.
• Performance: We strive for continuous improvement and high achievement.
• Commitment: We fulfill our promises and work diligently for great results.
• Independence: We are owned by those who create and develop it daily.

You will join a certified Top Employer supporting partners across the software lifecycle, providing solutions in Strategy management, Data innovation, Business applications & Processes, Design & Development, Digital Workplace, and Platform & Security.

Amaris Consulting is committed to diversity and equal opportunity. We encourage all qualified candidates to apply, regardless of gender, sexual orientation, ethnicity, creed, religion, marital status, disability, or other characteristics.