Front Office/Reservations Specialist

Oetker collection; Florida; In loco; USD 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking passionate individuals to join their team at a newly renovated hotel. This role focuses on delivering exceptional guest experiences through outstanding service and hospitality. You'll be responsible for front office operations, ensuring guests feel welcomed and valued. With a commitment to excellence, you'll work in a dynamic environment that fosters personal and professional growth. If you have a warm presence and a drive for service excellence, this opportunity is perfect for you to shine in a prestigious setting.

Servizi

Excellent wages

Inspiring work environment

Ongoing learning & development

Opportunity to be the best

Competenze

• Minimum 2 years experience in front office operations within luxury hospitality.
• Fluency in English and ability to work flexible hours.

Mansioni

• Ensure guests experience the highest quality service standards.
• Assist with front office operations and guest reservations.

Conoscenze

Customer Service

Communication

Safety Focus

Decision making

Problem solving

Ethical and professional conduct

Technology proficiency

Formazione

Minimum 2 years of front office experience in luxury hospitality

Fluent in English

Strumenti

Front Office systems

Descrizione del lavoro

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

01. Permanent

Place

Palm Beach, Florida, USA

MISSIONS

Position Profile:

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Front Office through consistent application of Oetker Collection's core practices.

• With high integrity, ensure that guests experience the highest quality 5 diamond/5-star standards.
• Assisting with front office operations, guest reservations, handling PBX operations, and taking in-room dining orders.
• Check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Coordinate all guest requests for special arrangements or services, courteously and efficiently.

Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.

• Exceed service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, genuine kindness and a family spirit.
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and luxury hospitality standards.
• Undertake other ad hoc related responsibilities, as required.

BENEFITS

We are delighted to offer excellent wages and benefits, an inspiring work environment, ongoing learning & development through the Masterpiece Academy, and an opportunity to be the best.

PROFILE

Core Skills & Competencies:

• Customer Service – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Decision making - Able to prioritize, making prompt and reasonable decisions.
• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficiency– Operates and maintains all departmental equipment, fully competent with Front Office systems.

Education & Experience:

• Minimum 2 years of front office experience in the luxury hospitality industry.
• Fluent in English; other languages considered an asset.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.

Must be presently legal to work in the USA.

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as a member of our team.