Digital Customer Experience (CX) Manager

JR Italy; Salerno; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Digital Customer Experience Manager to drive innovation and enhance customer interactions. This pivotal role involves leading digital strategies and managing the Contact-to-Order process globally. You will collaborate with cross-functional teams to ensure a seamless customer journey across various platforms. The position offers exciting opportunities for professional growth, including an annual bonus and comprehensive benefits. If you are passionate about digital transformation and customer satisfaction, this is the perfect opportunity to make a significant impact in a global organization.

Servizi

Annual Bonus

23 days' holiday + 8 bank holidays

Healthcare

Learning and Development opportunities

Pension Scheme

Stock Discounts

Shopping and activity discounts via Westfield Rewards

Competenze

• Extensive experience in digital customer experience and process management.
• Fluent in English; German or other languages advantageous.

Mansioni

• Lead digital strategy development and implementation across all customer touchpoints.
• Own the entire Contact-to-Order process globally.

Conoscenze

Digital Customer Experience

Process Management

CRM Tools

Analytical Skills

Project Management

Customer-Centric Mindset

Formazione

Degree in Business

Degree in Marketing

Degree in Computer Science

Strumenti

Analytics Tools

Marketing Automation Tools

Process Modeling Tools

Descrizione del lavoro

Social network you want to login/join with:

Digital Customer Experience (CX) Manager, Salerno

Client:

Location:

Job Category: Other

-

EU work permit required: Yes

Job Reference:

7169083187698597888337149

Job Views:

1

Posted:

09.05.2025

Job Description:

DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER

Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)

Your new Company:

Häfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware to the trade. Known for our extensive range and quality, Häfele offers excellent customer service supported by a top-tier sales and support team.

Your new role:

Are you passionate about delivering exceptional digital experiences and driving impactful change globally? Do you excel in dynamic, cross-functional environments emphasizing innovation and customer focus? We seek a Digital Customer Experience Manager, also serving as the Global Process Owner for the Contact-to-Order (C2O) journey—an influential dual role. This is your chance to enhance customer digital interactions and transform global processes for seamless service delivery.

As Digital Customer Experience Manager, you will:

• Lead digital strategy development and implementation across all customer touchpoints
• Enhance the end-to-end digital journey, including website, social media, and mobile platforms
• Coordinate across departments and regions to ensure a consistent, engaging customer experience
• Utilize data, feedback, and analytics for continuous innovation and optimization
• Promote digital CX best practices within global teams

As Global Process Owner (C2O), you will:

• Own the entire Contact-to-Order process globally
• Standardize and harmonize processes across markets and departments
• Lead cross-functional teams to improve performance, efficiency, and customer satisfaction
• Use KPIs and insights to guide process improvements
• Drive change management, training, and adoption of new workflows

What you’ll need to succeed:

• A degree in business, marketing, computer science, or related fields
• Fluent in English; German or other languages advantageous
• Extensive experience in digital customer experience and process management
• Proficiency with CRM, analytics, marketing automation, and process modeling tools
• Ability to build stakeholder relationships and lead diverse, multicultural teams
• Strong analytical, problem-solving, and project management skills
• Customer-centric mindset and passion for continuous improvement
• Willingness to travel within the Group, especially to Germany

What you’ll get in return:

• Annual Bonus
• Benefits including 23 days' holiday + 8 bank holidays, increasing with service; Healthcare; Shopping and activity discounts via Westfield Rewards; Pension Scheme; Stock Discounts
• Learning and Development opportunities

This role offers you the opportunity to lead digital innovation and operational excellence at Häfele Group, shaping strategy and executing your vision with full support. Drive impactful change in a global organization.