Technical Service Engineer

JR Italy; Prato; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and provide essential pre-sales and after-sales assistance. This role involves troubleshooting, data analysis, and communication with various departments to resolve product issues efficiently. The ideal candidate will have a strong background in electrical engineering and experience in the renewable energy sector. Join a dynamic team where your contributions will directly impact customer experiences and the overall success of the company.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in troubleshooting via telephone or email.
• Travel to provide on-site support and training.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data to improve data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues promptly.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred.
2. At least three years of relevant work experience; renewable energy industry background preferred.
3. Serious attitude, sense of responsibility, and strong pressure resistance.
4. Strong communication skills, teamwork spirit, and good customer service awareness.