SAP SUPPORT IBP

SAP Support will be part of the E-Services organization, a De’Longhi Group Company that offers 360° IT Services to the De’Longhi Group and to third part Clients.
We are open to considering a full remote placement, a smart working placement with a foothold at our new coworking space in downtown Turin, or a placement at our Treviso HQ.
In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).

Main Responsibilities:

1. Providing support for SAP IBP-DP & IBP-RS, troubleshoot and resolve issues & requests within targeted SLA;
2. Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectations;
3. Manage incidents reported by users and follow-up promptly;
4. Work closely with different teams (ex: basis, Abap, functional) to ensure issues and requests are addressed timely;
5. Assist business users in gathering requirements and preparation of Change Request application;
6. Prepare functional specifications and carry out necessary reviews with business and functional teams;
7. Carry out Unit Test, System Integration Test, and its related documentation;
8. Support users in carrying out User Acceptance;
9. Participate in deployment to production and post-deployment support;
10. Update system documentation and training documents/user manuals;
11. Provide training to users;
12. Prepare internal presentations and proposals whenever necessary.

Job Profile

Qualifications:
- Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science
- Relevant experience of IBP module and RTI integration in a Company and/or in a consulting firm.

Skills:
- Experienced SAP IBP module configuration skill and RTI integration;
- Understanding of ABAP language;
- Service Management;
- Organization;
- Process Management;
- Good interpersonal and communication skills;
- Ability to work independently on assigned projects and activities with agreed deadlines;
- Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment;
- Problem solving;
- Team working;
- Fluent in English;
- Availability to travel in Italy and abroad.

Benefits:

- We have just opened a co-working space in downtown Turin: the ideal space for those who live nearby and want to combine smart working with conviviality
- Flexible time and one day-off per month
- Company restaurant
- Technical and soft training
- Job Rotation

We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.