After-Sales Technical Support_Energy Storage Solution

JR Italy; Monza; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the energy sector is seeking an After-sales Technical Support professional for Energy Storage Solutions in Italy. The role involves managing the service network, providing technical support, and collaborating with HQ on product quality. Join a passionate team and contribute to impactful tasks in an international environment.

Servizi

International working environment

Challenging and impactful tasks

Competenze

• Minimum of 5 years industry experience in technical support.
• Knowledge of Energy Storage Solutions products and market.

Mansioni

• Manage and develop the Service Network for Energy Storage Solutions.
• Provide technical support to the Service network on ESS solutions.
• Organize training sessions for service networks.

Conoscenze

Interpersonal Skills

Communication Skills

English

Formazione

Background in Thermomechanical Engineering

Background in Energy Engineering

Background in Mechanical Engineering

Strumenti

Microsoft Office Suite

Descrizione del lavoro

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Job Reference:

346655337258732748833711

Job Views:

2

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

After-sales Technical Support_Energy Storage Solution (ESS)

Company Overview:

Founded in China in 1969, Hisense is now a large global leader, with two publicly traded companies - Hisense Electric and Hisense Kelon Electrical - and the owner of 5 brands: Hisense, Kelon, Ronshen, Toshiba and Gorenje. Building on the four principles of "Technology, Quality, Integrity and Responsibility," Hisense has achieved over 50 years of success in consumer electronics, home appliances, telecommunications, and the thermo-hydraulic sector, with numerous branches expanding in all markets.

Job Overview:

The resource will be part of the Service Department and will be responsible for all after-sales service support activities related to Hisense ESS products and solutions in Italy.

Responsibilities:

• Manage and develop the Service Network for Energy Storage Solutions
• Provide technical support to the Service network on ESS solutions
• Monitor activities and costs of the Service Network
• Organize training sessions for service networks
• Support the Pre-Sales team in meetings with the Home Appliance Research Center and organize technical seminars and product training
• Manage technical documentation
• Collaborate with HQ to analyze product quality and suggest improvements
• Provide on-site support to the Service Network

Required Skills:

• Background in thermomechanical, energy, or mechanical engineering
• Minimum of 5 years industry experience in technical support
• Knowledge of Energy Storage Solutions products and market
• Experience with ESS management and supervision systems
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office Suite
• Good English language skills

What’s in it for you:

• An international working environment and a passionate team
• A variety of challenging and impactful tasks contributing to company growth