e-KAM

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position: e-Key Account Manager

As an e-Key Account Manager, you will be responsible for managing and developing key digital customers in the Italian market, including:

1. Amazon (Vendor)
2. TikTok Shop
3. Major ePharma platforms
4. Beauty verticals and other strategic pure players

You will work in synergy with the marketing, digital, and trade teams to define commercial strategies and accelerate the growth of our brands online.

Main Responsibilities

1. Monitor and manage the customer-level P&L to ensure profitability of activities
2. Manage commercial and operational relationships with assigned eRetailers
3. Build and implement strategic plans to maximize visibility and sales
4. Analyze performance (sell-in / sell-out), campaigns, and assortments
5. Optimize the digital shelf and user experience for each platform
6. Collaborate with internal functions (trade, supply, legal, media) for flawless execution
7. Launch new products and schedule promotional initiatives
8. Monitor market trends, benchmarks, and new eRetail opportunities

Who We’re Looking For

1. 5+ years of experience in similar roles (eCommerce KAM / Digital Sales)
2. Deep knowledge of marketplaces and digital verticals
3. Strong analytical skills and advanced knowledge of Excel and BI tools
4. Understanding of Amazon dynamics (Vendor Central / Seller Central)
5. Entrepreneurial mindset, flexible, growth-oriented
6. Fluent in Italian and English

Nice to Have

1. Direct experience in ePharma or TikTok Shop
2. Background in FMCG, Beauty, or Health
3. International experience or multichannel management