E-Commerce Specialist

What's the role?

We are looking for an E-Commerce Specialist who can hit the ground running in a fast-paced, high-performing, international working culture.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

Your main responsibilities:

• Take full responsibility for the e-business funnel end-to-end from interest to conversion, while maximizing the customer experience
• Manage website/e-commerce performance on a regional level through effectively steering relevant KPIs
• Drive website/e-commerce improvement management on a regional level in collaboration with global teams
• Drive sales and conversion initiatives, manage customer lifecycle, and collaborate with customers and sales organization
• Act as regional process expert for the website/e-commerce by coordinating the regional rollout of new features; serve as a point of contact to communicate changes and improve processes in the region
• Provide 2nd level support for features like guest check-out functionality and e-vouchers

Hilti offers a dynamic and challenging work environment that is continuously evolving.

What do we offer?

We have a highly diversified team with talents and competencies that is very dynamic, innovative, and productive. Being part of this team will help you strengthen your personal and professional skills.

What you need is:

• Degree or studies in Business or Marketing with specialization in Digital Marketing and/or 3+ years’ experience in e-Commerce or a comparable field

• Ability to connect business with technology

• Strong customer-centric orientation to provide an optimal digital experience

• Independent work style, team player, diligence, strong communication and coordination skills, proactivity

• Fluency in English; fluency in Italian is a big plus

• Marketing analytics skills, including relevant tools like Google Analytics, are a big plus

Why should you apply?

We will provide everything you need to excel in your role, including ongoing training and significant responsibilities from the start. In return for your exceptional performance and consistent results, you will receive personalized career mentoring and exciting career opportunities.