E-commerce Specialist

Acqua Di Parma; Milano; In loco; EUR 30.000 - 40.000; Part-time

Descrizione del lavoro

A prestigious luxury brand in Milan is seeking an E-Commerce Specialist to support the daily management of on-site activities and enhance online sales. The ideal candidate will have a passion for e-commerce, experience with website updates, and proficiency in Salesforce Commerce Cloud. Applicants should be highly organized, with excellent communication skills. This role offers a collaborative environment focused on elevating the customer experience.

Competenze

• Previous experience in similar roles, preferably within a luxury brand.
• Focus on website updates, campaign execution, and content management.
• Extremely organized and attentive to detail.

Mansioni

• Support daily management of on-site activities aligned with brand objectives.
• Monitor sales performance and key digital metrics.
• Manage and update the website homepage and content pages.

Conoscenze

E-commerce passion

Experience in e-commerce

Knowledge of Salesforce Commerce Cloud

Experience with HTML

Excellent communication skills

Fluent in English

Strumenti

Salesforce Commerce Cloud

HTML

Descrizione del lavoro

Overview

Position: E-Commerce Specialist (part of the E-Business & CRM Global Team)

For over a century, Acqua di Parma has offered timeless fragrances and lifestyle products depicting the vibrant and elegant essence of Italian sophistication. We strive to preserve and perpetuate the unique combination of all that we love about Italy - nature, culture, and art - the Italian “Arte di Vivere.” Drawing inspiration from its rich heritage, Acqua di Parma ties the highest quality materials to authentic craftsmanship to ensure a long-term transmission of values and sustainable practices.

We are guided by our four core values: Trust, Agility, Team Spirit, and Dare. We are a passionate and talented team of international professionals, who embody our culture of open-mindedness, originality, and diversity.

Responsibilities

• As part of the E-Business & CRM Global Team, the E-Commerce Specialist will support the daily management of on-site activities, working under guidance to ensure alignment with brand objectives.
• Actively monitor sales performance and key digital metrics, respond to input, and optimize product placement to boost conversion.
• Leverage emerging trends and contribute to online sales growth.
• Homepage & Content Updates: Manage and update the website homepage and other content pages, utilizing Page Designer or HTML when necessary to ensure visually appealing and engaging content.
• Campaign & Promotion Management: Create and manage campaigns and promotions within the Salesforce Commerce Cloud Platform, ensuring effective execution and optimization.
• Catalog & Publication Management: Manage the product catalog and ensure products are ready for launch with all necessary elements, including images, copy, and stock availability.
• Website Personalization: Implement website personalization strategies using Page Designer and Customer Groups to enhance the customer experience and drive conversion.
• Platform Testing & Quality Assurance: Continuously check and test the SFCC platform to ensure promotions, content, and stock levels are in line with expectations and functioning correctly.
• Visual Merchandising: Curate visual merchandising for the Maison website, considering delivery schedules, seasonal trends, collection performance, and inventory levels to enhance the customer experience.
• Operations & Customer Care: Collaborate with Operations and Customer Care teams to ensure a seamless customer experience, smooth order fulfillment, and address any related issues.

Requirements

• E-commerce passionate with previous experience in similar roles (preferably within a luxury brand).
• Good experience in e-commerce, with a focus on website updates, campaign execution, site merchandising, and content management.
• Knowledge of Salesforce Commerce Cloud (SFCC), including campaign management, Page Designer, and Customer Groups is mandatory.
• Experience with HTML for content updates.
• Extremely organized and highly attentive to detail.
• Excellent communication and presentation skills.
• Fluent in English; additional languages are a plus.
• ACQUA DI PARMA MAISON

About Acqua di Parma

Acqua di Parma, the epitome of Italian sophistication, continues a century-long legacy, intertwining traditional craftsmanship with modern artistry. Incepted by Colonia, the Maison’s hallmark fragrance, through the vision of baron Carlo Magnani, Acqua di Parma is the essence of an attitude that embodies a dynamic, modern, and original lifestyle. Made for the personal use of the baron and a small circle of loved ones, the original composition is an open invitation to those seeking a modern Arte di Vivere—a life of vibrance and luminescence.

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