E-commerce Operations Specialist

Alpinestars S.p.A; Pisa; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading sportswear company seeks an E-commerce Operations Specialist to support the growth of their ecommerce business in Italy. The role involves managing inventory, processing orders, and ensuring a seamless customer experience. Candidates should have a background in operations and logistics, along with strong communication skills and attention to detail.

Competenze

• 3+ years of experience in operations, logistics, or customer service.
• Proficiency in using ecommerce platforms and order management systems.
• Fluency in English required, knowledge of other languages is a plus.

Mansioni

• Manage inventory levels and coordinate stock replenishment.
• Process customer orders accurately and ensure on-time shipment.
• Collaborate with logistics partners and customer service.

Conoscenze

Attention to detail

Organizational skills

Communication

Problem-solving

Customer-centric mindset

Formazione

Bachelor's degree in business, operations management, logistics

Strumenti

Shopify

Descrizione del lavoro

Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 55 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.

The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.

We are now looking for an E-commerce Operations Specialist – (s)he will play a crucial role in supporting various operational functions of our ecommerce business.

His / her responsibilities will include inventory management, order processing, logistics coordination, and customer service support.

By ensuring seamless and efficient operations, (s)he will contribute to delivering an amazing customer experience and maintaining high-quality service standards.

Position

Main Responsibilities :

• Assist in managing inventory levels and coordinating stock replenishment to ensure product availability and timely order fulfillment together with 3PL warehouse.
• Process customer orders accurately and efficiently, ensuring on-time shipment and delivery.
• Coordinate with third-party logistics partners and carriers to manage shipping and delivery logistics.
• Monitor order tracking and resolve any issues related to shipping, delivery, or returns.
• Collaborate with the customer service team to address customer inquiries and resolve order-related issues in a timely manner.
• Assist in maintaining accurate product data, pricing, and availability on the website and other sales channels.
• Support the implementation of operational processes and workflows to improve efficiency and productivity.
• Collaborate with the technology team to identify and resolve operational issues related to ecommerce systems and tools.
• Generate operational reports and analyze data to provide insights for process improvement.

Requirements

Qualifications and requirements :

• Bachelor's degree in business, operations management, logistics, or a related field.
• 3+ years of experience in operations, logistics, or customer service, preferably in an ecommerce or retail environment.
• Strong attention to detail and organizational skills to manage multiple tasks and orders efficiently.
• Proficiency in using ecommerce platforms and order management systems, Shopify is a plus.
• Excellent communication and problem-solving abilities, with a customer-centric mindset.
• Ability to work independently and collaboratively within a team-oriented environment.
• Familiarity with inventory management and logistics coordination is a plus.
• Fluency in English (both written and spoken) is required. Knowledge of other languages is a plus.

Other information

Join our team and play a key role in ensuring the seamless and efficient operation of our DTC Ecommerce business.

This position is available in Asolo HQ (TV) – Italy.

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