E-COMMERCE OPERATIONS & CUSTOMER SERVICE

JR Italy; Varese; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading distributor of premium meats is seeking an E-commerce Operations & Customer Service team member in Varese. The role involves logistics coordination, customer service management, and contributing to operational improvements in a dynamic startup environment. Ideal for individuals with a problem-solving mindset and a passion for e-commerce.

Competenze

• At least 1-2 years of experience in e-commerce, particularly in managing operational tasks and customer service.
• Experience in logistics and customer service.
• Passion for food/barbecue is a plus.

Mansioni

• Monitoring and coordinating logistics flows and shipments.
• Managing and optimizing customer service: ticket resolution, customer assistance.
• Collaborating with teams to ensure excellent customer experience.

Conoscenze

Problem Solving

Customer Satisfaction

Organizational Skills

Communication Skills

Relational Skills

Descrizione del lavoro

E-COMMERCE OPERATIONS & CUSTOMER SERVICE, Varese

Varese, Italy

GM srl, an importer and leader distributor of premium meats in the HO.RE.CA. sector.

We are looking for a team member to expand our B2C brand team (www.wilfred.shop), in the role of:

The selected candidate will be involved mainly in the following activities:

1. Monitoring and coordinating logistics flows and shipments (from warehouse to final customer)
2. Operational support for the pick-up store service (click & collect - premium butcher shop)
3. Managing and optimizing customer service: ticket resolution, customer assistance via email/phone/live chat
4. Collaborating with internal and external teams to ensure an excellent customer experience
5. Actively contributing to operational projects and process improvements related to order management, after-sales, and customer satisfaction

--> Will actively participate in all upcoming growth activities and projects, in a stimulating startup-style work environment, ideal for ambitious individuals who want to make a difference daily and are eager to be actively involved in the operational and managerial dynamics of a growing e-commerce.

--> We seek a manager-minded, problem-solving approach individual who can manage and improve processes or has the ambition to learn and take responsibility for completing tasks effectively.

• Operational mindset, focused on problem solving and customer satisfaction
• Experience in e-commerce, logistics, customer service
• Organizational, communicative, and relational skills
• At least 1-2 years of experience in e-commerce, particularly in managing operational tasks and customer service
• A passion for food/barbecue will be considered a plus

Contract duration: 6 months fixed-term, with the possibility of renewal to an indefinite contract

If you believe you are the right person, don't hesitate to apply!

Send us your CV, LinkedIn profile link, and optionally a short presentation video to: [emailprotected]

Application deadline: 30/05/2025