E-Commerce Customer Specialist Italy

Logitech Inc.; Varese; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company seeks an E-Commerce Customer Specialist to manage and grow the Amazon account by developing marketing plans and enhancing online sales performance. Ideal candidates will possess strong analytical and negotiation skills, along with a passion for e-commerce. The position is based in Milan, ensuring collaboration within a global environment that values diversity and employee well-being.

Servizi

Comprehensive benefits package

Flexible working environment

Support for emotional and financial well-being

Competenze

• Extensive account and marketing experience in consumer electronics or FMCG.
• Strong understanding of e-commerce and online sales processes.
• Proficiency in English and passionate about online channels.

Mansioni

• Manage the development of Amazon and B2B E-tail platforms.
• Drive overall performance for profitable sales growth on Amazon.
• Prepare consolidated business reporting and monitor KPIs.

Conoscenze

Analytical

Presentation skills

Negotiation skills

Passion for Online Channel

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role :

In the role of E-Commerce Customer Specialist you will be in charge of the development of the account assigned by driving quarterly & yearly marketing & sales plans.

You will also manage the strategic development of the e-commerce landscape aligning your strategy with the other channels where the company is playing.

Location for this role is only Milan, Italy.

Your Contribution :

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech.

In this role you will :

• Support the Online South Head on a daily basis and be responsible for helping the cluster in the growth with the customers assigned.
• Drive overall performance of Amazon, achieving assigned targets for profitable sales growth.
• Be responsible for the development of Amazon and E-tail B2B platforms.
• Prepare consolidated business reporting for your direct manager and for the Leadership team.
• Coordinate reporting and monitor sales and marketing KPIs (Turnover, Profit, IHS, TAM, Traffic, etc…) identifying potential threats to the business and bring under control all the metrics for the accounts assigned.
• Support deployed ADV campaigns and facilitate customization of execution to achieve business goals.
• Successfully implement new product launches, new categories, and new key initiatives, coordinating local campaigns with your selected stakeholders.
• Work closely with EU organisation developing a sustainable yearly sales and marketing plan.
• Support on Quarterly planning (Presentations, Data, KPIs, Funds, etc…).
• Work closely with the Amazon Customer Marketing Manager to secure the best implementation of marketing activities.
• Best practice sharing throughout the South Cluster and EU organisation.
• Be an active team member.
• Be a Brand Ambassador.

Key Qualifications & Preferred Qualifications :

For consideration, you must bring the following minimum skills and experiences to our team :

• Extensive account and marketing experience with ideally a track record in consumer electronics, IT or FMCG.
• Comprehensive understanding of the e-commerce market & online sales processes. Amazon direct or indirect past experiences are a plus.
• Strong Analytic, structured and solution-oriented person.
• Solid presentation & negotiation skills and ability to manage relationships with key partners.
• Knowledge across a range of marketing concepts and KPIs.
• Ability to drive, track and deliver projects and marketing initiatives.
• Strong Microsoft Office skills (especially Excel), Google Workspace, and basic knowledge of relevant performance marketing tools.
• Be passionate about Online Channel.
• Energetic, bright, dynamic and creative.
• Humble but hungry.
• Proficiency in English written and spoken, Spanish is a plus.
• Passion for high quality products, based on unique technology and design.

Across Logitech we empower collaboration and foster play. We help teams collaborate / learn from anywhere, without compromising on productivity or continuity. Our hybrid work model allows some employees to work remotely while others work on-premises.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at [phone] for assistance and we will get back to you as soon as possible.

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