E-commerce Customer Experience Specialist

beBeeCustomerService; Asolo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic e-commerce company in Italy is seeking an experienced E-commerce Customer Service Specialist. This role involves providing exceptional customer support through email and live chat, improving the online shopping experience, and collaborating with various departments. The ideal candidate excels in communication and problem-solving, and thrives in a fast-paced environment. This position offers a competitive salary and comprehensive benefits.

Servizi

Competitive salary

Health insurance

Retirement savings plan

Paid time off

Opportunities for career advancement

Competenze

• Excellent communication skills, both written and verbal.
• Able to work effectively in a fast-paced environment.
• Familiarity with MS Office and ability to learn new systems quickly.
• Strong problem-solving skills and attention to detail.

Mansioni

• Support customers via email and live chat, providing prompt and professional responses.
• Continuously improve the customer experience based on feedback.
• Collaborate with other departments to address concerns and enhance customer experience.
• Translate website content and support the e-commerce team.

Conoscenze

Excellent communication skills

Problem-solving skills

Attention to detail

Familiarity with MS Office

Descrizione del lavoro

Job Description

We are seeking an E-commerce Customer Service Specialist to provide exceptional customer support and ensure a seamless online shopping experience.

• To interact with customers through email and live chat, responding promptly and professionally to their inquiries.
• To continuously look for ways of improving the customer experience based on customer feedback, identifying areas of improvement and implementing solutions.
• To collaborate with other departments to address customer concerns and improve the overall customer experience.

About the Role :

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will be responsible for translating website content and supporting the e-commerce team in improving the online customer experience.

Responsibilities :

In this role, you will be expected to :

Support customers via email and live chat, providing prompt and professional responses to their inquiries.

Continuously look for ways to improve the customer experience, identifying areas of improvement and implementing solutions.

Collaborate with other departments to address customer concerns and improve the overall customer experience.

Translate website content and support the e-commerce team in improving the online customer experience.

Requirements :

To be successful in this role, you will need :

Excellent communication skills, both written and verbal.

Able to work effectively in a fast-paced environment.

Familiarity with MS Office and ability to learn new systems quickly.

Strong problem-solving skills and attention to detail.

Benefits :

This is an excellent opportunity to join a dynamic team and contribute to the growth and success of our company. We offer a competitive salary and benefits package, including :

A competitive salary.

A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Opportunities for career advancement and professional development.

Other :

We are committed to diversity, equity, and inclusion in the workplace and strive to create a culture that values and respects all individuals. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.