DODO CRM & Client Development Manager

POMELLATO S.P.A.; Milano; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading company in luxury jewelry seeks a CRM & Client Development Manager in Milan. The role involves strategizing client engagement to enhance business growth and building a loyal customer database. Ideal candidates will have a solid marketing background and a passion for luxury, with over 5 years of experience in international settings.

Competenze

• 5+ years of experience in a leading role within international companies.
• Fluent in English and Italian; additional languages are a plus.
• Passionate about luxury and client engagement.

Mansioni

• Create the CRM global strategy to maximize business through client engagement opportunities.
• Analyze client engagement campaigns and develop budgets for client development.
• Collaborate with the Training Manager to propose training programs for improving in-store clienteling skills.

Conoscenze

Client Engagement

Data Analysis

CRM Strategy

Communication

Organizational Skills

Formazione

Degree in Marketing or Business Administration

Strumenti

Salesforce

BI Tools

Descrizione del lavoro

Job Title: CRM & Client Development Manager

We are currently looking for a DoDo WW CRM & Client Development Manager responsible for creating the CRM global strategy to maximize business through client engagement opportunities.

How you will contribute

• CRM: Contribute to retail and e-commerce growth through activities aimed at boosting client recruitment, improving retention, and reactivation. Support and enhance a customer-centric culture. Define RFM segmentation and client clustering rules. Ensure data collection and quality guidelines are followed. Oversee CRM systems with IT. Set and monitor customer engagement KPIs. Collaborate with sales teams to create targeted action plans. Analyze client engagement campaigns. Develop and forecast budgets for client development.
• Client Development: Build and maintain a loyal database, providing insights for targeted customer journeys. Define strategies for different client segments. Propose clienteling practices and experiences in collaboration with relevant teams.
• Training: Collaborate with the Training Manager to propose training programs to improve in-store clienteling skills.

Who you are

• Graduated in Marketing or Business Administration with 5+ years of experience in a leading role within international companies.
• Passionate about luxury and client engagement.
• Proficient with Salesforce, BI, or other CRM & analytical systems.
• Positive, proactive, organized, and with excellent communication skills.
• Fluent in English and Italian; additional languages are a plus.

Why work with us?

We are committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of background, and believe diversity enriches our workplace and fosters adaptability.