DODO CRM & Client Development Manager

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Client:

POMELLATO S.P.A.

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

afd067058b33

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Description

We are currently looking for a DoDo WW CRM & Client Development Manager responsible for creating the CRM global strategy to maximize business through client engagement opportunities.

How you will contribute

• Contribute to the Retail and E-commerce business growth through tactical activities aimed at boosting client recruitment, improving retention, and reactivation.
• Support and enhance a customer-centric culture within the company.
• Define RFM segmentation and client clustering rules.
• Ensure guidelines on data collection and quality are well implemented across regions.
• Oversee CRM systems in partnership with IT, including upgrades and new features.
• Set and monitor customer engagement KPIs.
• Collaborate with sales teams to create customized action plans aligned with global strategy and regional opportunities.
• Analyze and report on client engagement campaign performance, both online and offline.
• Develop and forecast budgets to support client development strategies and roadmaps.

Client Development

• Build and maintain a healthy, loyal database, providing insights for targeted customer journeys.
• Define strategies for NL, OTM, and OTO targeting different client segments, collaborating with Brand, Sales, Merchandising, and Marketing teams.
• Propose clienteling practices to accelerate recruitment, loyalty, and elevation, to be implemented locally.
• Design clienteling experiences in collaboration with Event, Trade, Marketing, and Sales teams.

Training

• Partner with the Training Manager to propose training programs to improve in-store clienteling skills.

Who you are

• Graduated in Marketing or Business Administration with 5 years of experience in a leadership role within international companies.
• Passionate about luxury and client engagement.
• Proficient in Salesforce, BI, or other CRM and analytical systems.
• Positive, proactive, with strong organizational and time management skills.
• Effective communicator, able to collaborate across teams at all organizational levels.
• Fluent in English and Italian; additional languages are a plus.

Why work with us?

Dodo is committed to diversity and equal opportunity. We welcome applications from candidates of all backgrounds, believing diversity enriches our workplace and fosters adaptability in a changing world.