DODO Client Advisor Milano Manzoni (Fixed term, Full-time 40h)

DoDo Jewels; Milano; In loco; EUR 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sales incentives

Company benefits

Equal opportunities

Descrizione del lavoro

DoDo Jewels in Milan seeks a Client Advisor (Fixed-term, Full time 40h) to embody the brand and deliver exceptional client experiences while driving sales. You will cultivate relationships with customers, leverage CRM tools, and stay updated on fashion trends and DoDo heritage.

The role requires a passion for the brand, strong interpersonal skills, and flexibility to work in a fast-paced boutique environment. Starting compensation is outlined with incentives per policy.

Competenze

• Brand ambassador embodying DoDo values with passion and authenticity.
• Deliver an extraordinary client experience and maximize sales.
• Maintain brand knowledge and storytelling to educate customers.

Mansioni

• Demonstrate passion as a DoDo brand ambassador during every selling ceremony.
• Master the Brand and have in-depth knowledge of the product.
• Maintain products in a clean, secure, and organized manner front and back of house.
• Achieve individual and team sales goals using KPIs and business applications.
• Develop long-term relationships with customers through CRM and clientelling tools.
• Welcome customers and provide the best experience by sharing brand history and heritage.

Conoscenze

Brand passion

Empathy

Agility

Commercial mindset

Diverse clients

Interpersonal skills

Teamwork

Flexibility

Problem solving

Languages a plus

Descrizione del lavoro

Summary

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"— jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.

We are looking for a Client Advisor (Fixed-term, Full time 40h)

Job Description

Role Purpose

As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.

How you will Contribute

Brand Advocate

• Demonstrate passion as a DoDo brand ambassador during every selling ceremony
• Learn to master the Brand and have an in-depth knowledge of the product
• Maintain products in an efficient, clean, secure, and organized manner, front and back of house

Business Achiever

• Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique's overall goals and smooth operations
• Achieve individual and team goals by being responsible for sales results working with KPIs and business applications
• Participate in maintaining a positive work environment
• Ensure to be up-to-date knowing fashion trends and competitors
• Follow Company grooming, accordingly with DoDo standards and policies in terms of care and behavior

Clienteller

• Maintain and develop long-term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty
• Use CRM KPIs to strengthen and develop cliientelling activity
• Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling
• Welcoming every customer and providing the best customer experience mastering our brand history and heritage

Profile

• Passion for the DODO Brand
• Curiosity, Empathy, Agility, Commercial Mindset
• Ability to work with a diverse client base
• Excellent interpersonal and teamworking skills
• Flexibility and problem solving
• Availability to work on turnations
• Product sensitivity and a strong market and fashion trends knowledge
• Be open to feedback and communicate with your team and managers in a clear and straightforward way
• Ability to multitask and handle the pressure of a busy days
• Knowledge of other languages will be considered a plus

What we offer

• Applicable CCNL: Tertiary, Distribution, and Services Sectors, H011
• Category: Employee
• Indicative starting compensation: 25000 €
• Eligibility to sales incentives as per company policy
• Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies
• Note on equal opportunities and non-discrimination: Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background

Job Type

Fixed Term (Fixed Term)

Start Date

2026-09-01

Schedule

Full time

Organization

DODO RETAIL ITALIA S.R.L.