Doctor's Technician

Stanton Optical; Milano; In loco; USD 38.000 - 45.000; Tempo pieno

Descrizione del lavoro

A healthcare services provider in Milano seeks a Doctor Technician to provide clinical services and outstanding customer support. Your role will involve diagnostic testing, patient interaction, and ensuring a seamless patient experience. Ideal candidates have over a year of customer service experience and are familiar with healthcare settings. Competitive compensation includes bonuses and benefits.

Servizi

Medical and dental coverage

Company-paid life and disability insurance

Paid time off increasing with seniority

Employee Assistance Program (EAP)

Free eyeglasses

Competenze

• 1+ year of customer service experience, preferably in healthcare.
• Flexible schedule; optical experience is a plus.

Mansioni

• Provide clinical services including diagnostic pre-testing and digital refraction.
• Deliver an outstanding patient experience and collaborate with team members.
• Greet patients, identify needs, and promote products/services.

Conoscenze

Customer service experience

Effective communication skills

Ability to multitask

Knowledge of Microsoft Suite 365

Formazione

High School diploma or equivalent

Descrizione del lavoro

Career Opportunities with Stanton Optical

Current job opportunities are posted here as they become available.

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the first point of contact at the store? At Physicians Eyecare Group, our Doctor Technicians coordinate an efficient flow from clinical services to retail. In this role, you will provide outstanding customer service to patients and foster strong partnerships to ensure an exceptional experience.

About us :

Physicians Eyecare Group has over a decade of expertise in the optometry industry. Our independent practices are located within or near Stanton Optical stores.

Our support center enables us to deliver quality eye care quickly, friendly, and affordably, focusing on the best patient experience at every touchpoint.

Hourly Wage Range : $38,000-$45,000 annually, including a 2% commission on personal sales and a $25 weekly bonus opportunity.

Why join our team?

• Flexible, dynamic work environment encouraging innovation and proactive idea sharing.
• Benefits include medical, dental, prescription coverage, company-paid life and short-term disability insurance, free eyeglasses, identity theft protection, pet insurance, and more.
• Paid time off increasing with seniority.
• Opportunities for professional development and promotion.
• Employee Assistance Program (EAP).
• Competitive variable pay and sales commissions.
• Work with an amazing team!

Duties & Responsibilities :

Clinical Duties:

Provide clinical services under PEG supervision, including diagnostic pre-testing, digital refraction, contact lens care, and adherence to clinical standards.

Meet training, certification, and procedural guidelines set by PEG.

Communicate effectively with PEG physicians regarding patient care.

Enhance patient clinical experience proactively.

Support clinical care by utilizing local mode and performing procedures like contact lens insertion/removal.

Order supplies, ensure accurate patient history, and meet clinical performance goals.

Complete referrals, store performance metrics, and maintain compliance with HIPAA.

Perform simple repairs, assemble lenses, and ensure timely delivery of glasses.

Report equipment issues and maintain lab standards.

Operational Duties:

Deliver an outstanding patient experience, collaborate with team members, and meet store goals.

Greet patients, identify needs, promote products/services, and facilitate sales.

Schedule appointments, resolve patient complaints, and ensure expectations are met.

Maintain confidentiality and security of patient records.

Track delivery times and ensure compliance with service standards.

Other duties as assigned.

Key Qualifications:

1+ year of customer service experience, preferably in healthcare.

Ability to multitask, prioritize, and adapt to changing needs.

Effective communication skills with diverse groups.

High School diploma or equivalent.

Flexible schedule; knowledge of Microsoft Suite 365; optical experience is a plus.

Physicians Eyecare Group is an Equal Opportunity Employer, committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, national origin, age, disability, or genetic information. For disability-related accommodations, contact us via email.

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