Do Field Support Leader - Seet

Otis Elevator Co.; Bardi; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading elevator manufacturer is seeking a talented individual to lead field operations and support teams. You will manage resources, ensure high-quality support, and foster a customer-focused environment. The ideal candidate has at least 2 years of field support experience and proven leadership skills. Enjoy the benefits of a permanent contract while contributing to impactful projects in Emilia-Romagna.

Servizi

Permanent Contract

Welfare Benefits

Performance Development Review (PDR)

Competenze

• At least 2 years field support work.
• Proven experience in a team leadership role.
• Fluency in English is strongly recommended.

Mansioni

• Manage and coordinate resources within OA to ensure timely support.
• Lead and mentor the team to achieve performance goals.
• Ensure a high level of customer satisfaction by resolving issues.

Conoscenze

Field support experience

Team leadership experience

Problem-solving abilities

Effective communication

Technology fluency

Change orientation

Descrizione del lavoro

Role Objectives: Lead team delivering essential business operations activities in support of South East Europe and Türkiye Field Functions and OT Technical Supervisors. Bring together activities related to Parts procurements, subcontractor mgmt, safety equipment device mgmt, onboarding, approved time sheet registration & processing granting that day by day operations are provided by the DO team members to the business on time and are of the highest quality. Coordinate then set a roadmap of measurable improvement through process efficiency and automation for those areas and future addition of services.

Responsibilities

• Manage and coordinate resources within OA to ensure timely and qualified supports to OA and OT field business.
• Lead, mentor, and motivate the team to achieve performance goals.
• Monitor workflow and allocate resources effectively to meet demand and optimize productivity.
• Monitor team performance, provide prompt and constructive feedback, offering support, training and development opportunities.
• Foster a customer-focused culture within the team, emphasizing the importance of service excellence.
• Ensure a high level of customer satisfaction by addressing and resolving escalated issues promptly.
• Contribute to the definition, improvement, and implementation of field support processes in OA/OT within the scope of DO Field Support.
• Collaborate with the OU DO leader, Field teams, COEs, and other stakeholders.
• Builds strong cross functional relationships

Role Specific Skills & Competences

• At least 2 years field support work.
• Proven experience in a team leadership or supervisory role within a shared services or similar environment.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Technology-fluent (enabling tech & automation)
• Be able to travel between 0% and 20% of the time
• Change orientated & work with ambiguity
• Fluency in English is strongly recommended.
• Experience in process integration and improvement is preferred.

Location

Cassina Dè Pecchi (Milan) or at any other location within the OU SEET

Local Benefits or Selling Statement

• Permanent Contract
• PDR
• Welfare

Apply today to join us and build what’s next!

Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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