Director of Operations

Auberge Resorts Collection; Firenze; In loco; EUR 70.000 - 120.000; Tempo pieno

Descrizione del lavoro

Auberge Resorts Collection seeks a Director of Operations for Collegio alla Querce in Florence. This role encompasses overseeing operations, enhancing guest experiences, and building a trusted employer brand. Ideal candidates will excel in strategic leadership, service quality, and community engagement.

Competenze

• Proven leadership in managing multi-channel teams.
• Strong project management skills to handle multiple priorities.

Mansioni

• Oversee strategy and business plan deployment for luxury hospitality.
• Lead recruitment and service excellence initiatives.
• Ensure successful guest experiences and operational efficiency.

Conoscenze

Critical Thinking

Budgeting

P&L Management

Guest-centric Approach

Project Management

Descrizione del lavoro

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With 26 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are best loved because we are intimate, stylish, soulful and deeply personal.

Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school, is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio, is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants, and a bar which was once the school’s principal’s office. Surrounded by old growth cypress and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool, and garden bar and restaurant. Come here for relaxation or adventure—and leave utterly enchanted.

Role Summary

The Director of Operations of Collegio alla Querce will oversee the operations of the property to establish it as a one-of-a-kind iconic resort attracting an affluent clientele interested in culinary, wellness, and adventure experiences, situated between Florence and the Tuscan countryside. They will develop a local culture that attracts top-tier talent and fosters community engagement. They will lead recruitment efforts to make Collegio the employer of choice in Florence, building a loyal base of advocates and creating one of Italy’s most coveted and special destinations.

Core Responsibilities

The key responsibilities include, but are not limited to:

• Operational Strategy: Oversee the deployment of the strategy and business plan to deliver on our mission of being the best-loved operator of luxury hospitality and experiences.
• Service Excellence: Lead service excellence initiatives to embed a culture of personalized, high-quality service.
• Recruitment and Culture: Execute recruitment and branding strategies to position Collegio as the employer of choice, fostering a culture of trust, pride, and joy to enhance employee advocacy and engagement.
• Operational and Guest Experience: Ensure the successful execution of guest experiences from pre-arrival to post-departure, maintaining high levels of personalized service and continuous improvement.
• Experiences and Programming: Curate unique guest experiences based on culture, art, culinary, and adventure, through activities, amenities, partnerships, and space activation.
• Financial Management: Manage pre-opening and operating budgets, develop labor models, and control costs to meet margin targets.
• Owner Relations: Support owner relationships, maintaining trust and confidence in stewardship of their assets.

Skills and Attributes

Critical Thinking: Ability to analyze business issues related to revenue, costs, profit, and guest expectations; focus on performance and results.

Proficient in budgeting, P&L management, and improving margins through team coaching.

Proven leadership in managing multi-channel teams, establishing KPIs, and driving measurable results.

Strong project management skills, with the ability to handle multiple stakeholders and priorities effectively.

Guest-centric approach with a market-focused mindset.