Director of Housekeeping

TN Italy; Napoli; In loco; USD 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a Director of Housekeeping to lead a dedicated team in providing exceptional guest experiences. This role involves managing the Housekeeping Department, ensuring cleanliness standards, and overseeing the Laundry/Valet Department. The position offers a unique opportunity to be part of a pre-opening team, where your leadership will shape the guest experience in a luxurious setting. With a commitment to employee well-being and a culture of inclusivity, this role is perfect for those passionate about hospitality and excellence.

Servizi

Medical Benefits

Dental Benefits

Vision Benefits

401K with Employer Matching

Complimentary Hotel Stays

Tuition Reimbursement

Inclusive Work Environment

Complimentary Employee Meals

Wellbeing Programs

Diversity Initiatives

Competenze

• 3+ years of supervisory experience in housekeeping.
• Pre-opening experience and project management skills required.

Mansioni

• Manage Housekeeping staff and ensure high cleanliness standards.
• Inspect areas daily and resolve guest complaints promptly.

Conoscenze

Supervisory Skills

Project Management

Interpersonal Skills

Housekeeping Operations

Problem Solving

Communication

Formazione

High School Diploma

Hospitality Management Degree

Strumenti

Culinary Production Equipment

Descrizione del lavoro

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

**This role will not be onboarded until June 30th 2025**

The Director of Housekeeping manages the staff and oversees the activities of the Housekeeping Department, ensuring that our guest rooms, public areas, and employee areas meet the highest standards of cleanliness. The role also directs the efforts of the Laundry/Valet Department.

What you will do:

• Be a part of the pre-opening team.
• Manage the staff of the Housekeeping Department, including interviewing, training, scheduling, conducting performance evaluations, and disciplinary actions when needed.
• Ensure communication and follow-up on any problems, guest requests, or special requirements.
• Establish detailed cleaning and preventive maintenance programs to ensure the appearance and longevity of all furniture, fixtures, and equipment. Set and maintain high standards of cleanliness.
• Assign staff to activities for the day and monitor their performance to ensure standards are met and guest needs are supported.
• Inspect all areas of responsibility daily.
• Work directly with outside contracted companies to ensure quality and timeliness of work.
• Resolve customer complaints, handle all guest interactions with hospitality and professionalism, and accommodate special requests whenever possible.
• Respond promptly and accurately to all guest requests. Coordinate housekeeping needs for condominiums or co-op owners, interacting in person and by phone.
• Monitor and control departmental expenses, including labor, uniforms, linen, guest supplies, cleaning supplies, and contract services, to meet financial goals.
• Maintain accurate inventory records, participate in periodic inventories, and recommend actions based on inventory results. Ensure proper maintenance of equipment.
• Prepare annual budgets for labor and operating expenses and propose items for the Capital Plan.
• Ensure the effective operation of the Laundry/Valet Department and assist as needed.
• Prioritize safety, security, satisfaction, and well-being of guests and employees. Respond swiftly to emergencies or safety issues.

What you bring:

• Pre-opening experience, project, and stakeholder management.
• At least 3 years of supervisory experience and at least two years of housekeeping experience.
• Excellent personal presentation and interpersonal skills.
• Knowledge of division operations, Four Seasons standards, policies, and procedures.
• Ability to operate culinary production equipment and tools.
• Ability to read, write, and speak English.
• Flexible schedule, able to work all shifts, including weekends and holidays, day and evening shifts.

What we are offering you:

Four Seasons offers competitive employee benefits, including:

• Lucrative salary
• Market-leading benefits package (Medical, Dental, Vision, 401K with employer matching starting at 30 days)
• Time off from day one
• Inclusive work environment and team cohesion
• Complimentary and discounted hotel stays worldwide
• Wellbeing and mental health programs
• Diversity and inclusion initiatives
• Complimentary employee meals and beverages
• Tuition reimbursement

Learn more about working at Four Seasons:

Visa Requirements: US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information, visit the EEOC website.