Director of Catering

Four Seasons Hotels and Resorts; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Naples is seeking a Catering Director to oversee daily operations, enhance sales, and ensure excellent client satisfaction during events. Ideal candidates will have 3-5 years of relevant experience in luxury settings, strong leadership, and interpersonal skills. The role offers a lucrative salary alongside market-leading benefits including health coverage and wellness initiatives.

Servizi

Lucrative salary

Medical benefits

401K with employer match

Immediate time off plans

Global hotel discounts

Tuition reimbursement

Competenze

• 3-5 years as a Director of Catering or similar role in a luxury resort or hotel.
• At least 2 years in Corporate and Social markets and weddings.
• Ability to work long hours, weekends, and evenings.

Mansioni

• Supervise the Catering function daily.
• Actively prospect, develop new business, and maintain current accounts.
• Ensure client satisfaction during banquet event execution.

Conoscenze

Leadership experience

Interpersonal skills

Client relationship development

Organizational skills

Attention to detail

Negotiation skills

Coaching skills

Formazione

College degree preferred

Strumenti

Delphi Software

MS Office Suite

Descrizione del lavoro

About the role: To raise efficiency and effectiveness of the day-to-day operation of the Catering Department while personally prospecting, selling, planning, and servicing corporate and social business while maintaining FS standards and maximizing revenue/profit potential. This position will assume full responsibility for the operation of the Catering Department.

What you will do:

1. Be a part of the pre-opening team!
2. Supervise the Catering function daily, including maintaining and monitoring all written communication from Catering Managers and Coordinators, such as Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards.
3. Participate in preparing and analyzing weekly financial forecasts, pace reports, monthly production recaps, and contribute to the Annual Marketing Plan and Budget.
4. Actively prospect, handle inquiries, develop new business, and maintain a portfolio of current accounts to ensure a full pipeline and exceed revenue targets.
5. Finalize bookings, maximize revenue through upselling, and ensure effective communication across departments for event success. Review Banquet Checks and bill upon event completion.
6. Supervise banquet event execution, ensuring client satisfaction, and review event space with staff to resolve any challenges.
7. Serve as liaison for vendor/supplier needs, including AV, florists, entertainment, transportation, and off-site locations.
8. Maintain knowledge of resort facilities, capacities, and operational needs of all departments.
9. Make timely decisions balancing client needs with resort goals.
10. Participate in and possibly host various meetings with staff and clients, including operations, sales, and planning meetings.
11. Assist with inquiries, site inspections, and high-volume calls within the sales, marketing, and catering departments.
12. Conduct performance evaluations, mentor staff, and recommend hiring, termination, or disciplinary actions.
13. Facilitate and monitor training for new staff and assume an active role in Event Management when required.

What you bring:

• College degree preferred; relevant experience considered in lieu.
• 3-5 years as a Director of Catering or similar role in a luxury resort or hotel, with at least 2 years in Corporate and Social markets and weddings.
• Leadership experience preferred.
• Proficiency in English, interpersonal skills, client relationship development, and personal selling skills.
• Coaching, organizational, and attention to detail skills.
• Ability to work long hours, weekends, and evenings; negotiate, delegate, and work under pressure.
• Basic knowledge of AV equipment, internet, telecommunication tech, Delphi Software, and MS Office Suite.
• Physical ability to stand/walk for up to 8 hours, climb stairs, and perform tours.

What we offer:

• Lucrative salary and market-leading benefits including Medical, Dental, Vision, 401K with employer match starting at 30 days.
• Immediate time off plans, inclusive work environment, global hotel discounts, wellbeing initiatives, diversity promotion, employee meals, and tuition reimbursement.

Schedule & Hours: Irregular hours, including weekends and evenings.

Learn more about working at Four Seasons at our website. We are an Equal Opportunity Employer, encouraging minorities, women, veterans, and individuals with disabilities to apply.