Digital Practice Director

TN Italy; Milano; In loco; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic Director to lead shared service delivery operations within the media sector. This role focuses on ensuring excellence in client service and operational support, driving a culture of excellence in all processes. The ideal candidate will possess a strong background in digital marketing and team management, with a passion for media operations. Joining this innovative firm means collaborating with inspiring colleagues in a creative network that values growth and learning. If you are motivated to achieve high-quality standards and excel in a fast-paced environment, this opportunity is perfect for you.

Competenze

• 5+ years in IM/Media agencies with management roles.
• Experience in managing teams and training initiatives.
• Fluent in Italian and English with strong organizational skills.

Mansioni

• Lead shared service delivery operations and ensure client satisfaction.
• Drive operational excellence and implement best practices.
• Conduct root cause analysis to resolve operational issues.

Conoscenze

Digital Marketing

Team Management

Social Media Campaigns

Client Relationship Management

Problem Solving

Formazione

Bachelor's Degree in Marketing or related field

Strumenti

Social Media Analysis Tools

Measurement Tools

Descrizione del lavoro

Job Description

The purpose of this role is to lead and oversee the shared service delivery operations organization, providing quality media operations to support the Media and Performance brands. The Director will lead teams focused on specific sub-practice delivery activities to deliver excellence in client service. Responsibilities include oversight and accountability for delivery operations activities such as operational support of client platform configuration and maintenance, campaign setup and optimization, media delivery and reconciliation, reporting, and supplier validation. The role ensures a coordinated focus on best practices, process and policy understanding, and continuous improvement. Key responsibilities include:

1. Leading and overseeing the shared service delivery operations organization, maintaining relationships with the Media Practice lead.
2. Leading teams focused on media delivery activities to ensure excellence in client service, developing high-performing teams.
3. Delivering operational activities and driving excellence in customer service through accurate media delivery.
4. Driving a culture of operational excellence in all processes and activities.
5. Leading root cause analysis and problem-solving sessions to improve daily operations and resolve issues.
6. Implementing operational best practices in coordination with the Head of Media Operations.
7. Understanding and continually assessing the team's role in serving client needs.

Qualifications

• At least 5 years of experience in IM/Media agencies, managing IM/PR and social projects, preferably with international experience, with roles of responsibility.
• Team-oriented attitude with experience managing junior resources, including training and motivation initiatives.
• Passion and proven experience in digital marketing, creativity, and social campaigns, with collaboration experience in strategy and media areas. Media agency or media group experience is preferred.
• Understanding of marketing and social media trends.
• Experience with social platforms, analysis tools, and measurement tools.
• Native Italian speaker, fluent in English (spoken and written).
• Motivated and ambitious to achieve high-quality standards.
• Excellent knowledge of the Italian talents' ecosystem, agencies, and partners.
• Strong organizational and interpersonal skills.
• Proactive and collaborative approach.

Additional Information

Joining Dentsu means becoming part of a creative network that delivers ideas at the intersection of brand, culture, and commerce. We foster humility and practical problem-solving in a rapidly evolving digital landscape. You will collaborate with inspiring colleagues worldwide and be part of a truly inclusive culture that promotes growth, learning, and innovation. Our collective expertise offers endless opportunities for personal and professional development.