Digital Delivery Director

Global Sports Jobs Limited; Italia; On-site; EUR 70,000 - 90,000; Full time

Job summary

Global Sports Jobs Limited is seeking a Digital Delivery Director to own delivery excellence across large, multi-year programmes and accounts worldwide. You will lead technical and governance teams, and manage senior client relationships from Build through Run and hand-over.

The role requires regular travel and attendance at the Skopje office 1–2 times per week, with leadership of Project Managers and cross-functional collaborators across multiple locations.

Qualifications

• 5+ years' Project/Programme Management experience in fast-paced tech environments.
• Agile experience and delivery governance skills.
• Excellent management and coaching capabilities.
• Strong senior stakeholder management, incl. Account Management/Sales.
• Fluent English communication at all organisational levels.
• Track record delivering outcomes amid ambiguity in large organisations.
• Understanding of tech, process, risk and GM considerations.
• Experience with cross-country remote teams and multi-country delivery.
• Ability to influence, build trust and motivate teams without formal authority.
• Willingness to travel regularly and attend Skopje office 1–2 times weekly.

Responsibilities

• Programme-manage large, strategic initiatives across the Digital Pillar.
• Ensure delivery excellence, SLAs, budgets and scopes are met.
• Analyze delivery health, budgets and workforce costs; control scope.
• Structure projects to respond quickly to changing demands.
• Sign off team plans; monitor Build reviews and progress.
• Provide capacity visibility and resource prioritisation across accounts.
• Keep senior stakeholders informed; maintain clear governance.
• Escalate major delivery risks and manage incidents with clients.
• Coach and mentor a growing global team of project leaders.

Skills

Project management

Agile

Stakeholder management

Coaching & mentoring

Communication (English)

Cross-functional leadership

Incident management

Resource planning

Leadership without authority

Travel willingness

Job description

About the Role

This role sits within Digital Delivery and reports to Delivery Leadership (SVP Digital Delivery) within the unit. As Digital Delivery Director, the postholder owns delivery excellence across a portfolio of business-critical, large and complex programmes and accounts spanning several years. They act as the key delivery contact point for clients, leading talented technical and project governance teams globally and owning senior stakeholder and Account Manager relationships. The role carries end-to-end oversight of programmes that span offices, time zones and hemispheres, from Build through to Run and hand-over.

Key Responsibilities

• Programme-manage large and strategically important initiatives across the Digital Pillar.
• Ensure delivery excellence across all accounts in the portfolio, overseeing project and programme delivery consistency and quality and adherence to SLAs.
• Own and analyse project delivery health, including ongoing project budget and workforce costs/GM, controlling scope and progress to ensure delivery on time, within scope and within budget.
• Structure projects so they can respond to changing demands and needs at pace, bring structure to ambiguity and proactively address roadblocks to keep delivery on track.
• Sign off team plans, confirm that delivery schedules for each project can realistically be met, and ensure regular Build review meetings are held to monitor progress and support deviation from plan.
• Provide visibility on capacity, resource planning and prioritisation across accounts.
• Ensure internal senior stakeholders are updated on project progress and consulted on key decisions, and that project governance guarantees clear, effective communication and knowledge sharing despite the complexity and scale of the programme.
• Enable communication across product teams, stakeholders and delivery teams through internal tools for knowledge sharing, document retention and governance.
• Build credibility, establish rapport and maintain clear, consistent communication with stakeholders at multiple levels, including tech, product, design and insights.
• Provide weekly reporting on progress across the portfolio of projects, highlighting key milestones and risks, and keep Delivery Leadership (SVP of Delivery) and other designated senior stakeholders informed of all significant risks, particularly those affecting GM.
• Ensure project teams are following PM best practices and reporting standards, and that project goals remain aligned with the company's strategic objectives.
• Act as the escalation path for client concerns and the escalation point for major delivery risks and issues, proactively orchestrating incidents and taking an active role in incident management with the client.
• Escalate to Delivery Leadership (SVP of Delivery) where there are conflicting priorities for the Engineering team across different clients.
• Support Project Managers in resolving escalations that sit beyond their scope.
• Lead, coach and mentor a growing multi-disciplined team globally, acting as line manager for Project Managers and related project leadership roles and coaching managers in effective line management.

Required Experience & Qualifications

• 5+ years' Project/Programme Management experience in a fast-paced, tech-focused environment, including large-scale, multi-year, complex projects and their associated budgets.
• Agile experience.
• Excellent management and coaching skills.
• Strong senior stakeholder management skills, including experience partnering with Account Management/Sales functions.
• Excellent verbal and written communication skills in English, with the ability to communicate effectively at all levels of an organisation.
• Track record of driving results through ambiguity in a large, complex organisation with multiple stakeholders.
• Strong understanding of technology, process, risk and controls, including commercial/GM awareness.
• Experience working in an international organisation, ideally with multi-country remote teams.
• Experience managing capacity, resourcing and prioritisation across a portfolio of concurrent projects or accounts.
• Experience with incident management and client-facing escalation handling.
• Ability to influence, build trust and credibility, and motivate cross-functional teams and collaborators without formal authority.
• Comfortable balancing multiple concurrent projects in a scaled agile, fast-paced, international environment.
• Able to travel regularly.
• Able to attend the Skopje office regularly, once or twice a week.
• Self-motivated and independent, comfortable keeping cross-functional players coordinated without needing to be asked.

Preferred Skills

• Experience representing and running large, cross-functional software projects, and communicating strategy, goals and progress to varied audiences.
• Experience within the digital and sports industry.
• Comfortable collaborating with engineering, product, design, data science and research teams, as well as individual contributors, C-suite and vendors.
• A hands-on willingness to personally help solve problems that move the programme forward.

Workplace

• Regular attendance at the Skopje office is required, once or twice a week.
• The role falls under CCNL Commercio | D.Lgs. 96/2026.

Salary

• Salary starts from €70,000 and rises to €90,000 for those with significant relevant experience; where an individual lands depends on the experience and expertise they bring. Candidates whose expectations sit outside the range are encouraged to get in touch for an open conversation.

The Application Process

Internal progression is assessed through a structured process combining a technical assessment and a competency-based interview. Formats can be adjusted regularly, and accessibility or accommodation questions are welcome at any stage.

1. Introductory conversation to get to know each other and to answer any questions about Deltatre.
2. 1-hour technical interview, deep diving into the candidate's experience and delivery background.
3. 1-hour competency-based interview with situational questions about real-life work scenarios.