Digital Connectivity Specialist (m / f / d)

Husky Injection Molding Systems Ltd.; Varese; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in injection molding seeks a Digital Connectivity Specialist to support its innovative Advantage+ platform. This role involves remote customer service, technical troubleshooting, and fostering optimal user experiences, requiring solid IT knowledge and a customer-oriented approach.

Servizi

Competitive compensation

Career growth opportunities

Diverse workplace culture

Competenze

• Education in IT or equivalent technical experience.
• Knowledge of LAN/WAN technologies and network configurations.
• Strong problem-solving skills and customer-oriented mindset.

Mansioni

• Support customers with technical connectivity issues.
• Provide technical solutions and gather customer feedback.
• Assist in installation and onboarding of the Advantage+ platform.

Conoscenze

Technical solutions

Problem solving

Customer service

LAN/WAN technologies

Network monitoring tools

IIOT/IOT experience

Communication

Attention to detail

Formazione

Education in IT

Equivalent technical experience

Strumenti

Wireshark

Windows Defender

SolarWinds

Descrizione del lavoro

Title : Digital Connectivity Specialist (m / f / d)

Id : 19975

Type : FullTime

AtHusky Technologies TM , our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly,Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join theHusky Technologies TM team!

Job Description

Husky’s Advantage+ offering is a web-based platform with automated monitoring that provides a real-time view of our customers manufacturing plants to help control and improve processes and optimize overall factory productivity. As part of the Customer Success Management team, The Digital Connectivity Specialist will support all aspects of the Advantage+ platform, from onboarding to installation, trouble shooting and following up with technical support issues for our customers in various countries within EMEA, SAARC and SEA region.

You will operate remotely from home office out if Italy, with administrative support from our European headquarters in Dudelange, Luxembourg. Preference would be the region around Milan, but another place of residence within Italy would also be possible. The position reports to the Field Service Manager located in Luxembourg.

Responsibilities :

• Support customers to resolve technical connectivity issues or escalate to engineering.
• Support customers to ensure they maximize their experience with the Advantage+ platform.
• Provide technical solutions and highlight customer feedback.
• Be actively involved with a hands-on approach in building solutions and processes.
• Provide technical support to the Husky field service technicians and Advantage+ program managers to ensure the installation and onboarding is made in an efficient and effective manner.

Qualifications :

• Education in IT, controls, or equivalent technical experience.
• Working knowledge of LAN / WAN technologies including Ethernet and TCP\IP communications, Routers / Switches, Proxy servers, Network and Firewall configurations.
• Experience using network monitoring tools (Wireshark, Windows Defender, SolarWinds)
• IIOT / IOT experience (Telit).
• Ability to interact well with team members to guide and offer solutions under pressure.
• Experience in customer orientated service.
• Strong problem solving and creative solutioning skills with a very strong attention to detail.
• Ability to work independently, and set personal goals, achieve targets and to adapt on the fly.
• A customer-oriented mindset - obsessed about understanding needs and creating amazing experiences for customers.
• Knowledge of injection molding concepts and system operation from a user perspective would be considered an asset.
• Excellent communication and interpersonal skills, with the ability to guide clearly.
• Willingness to work across multiple time zones.
• Any additional language skills such as French, Italian or Spanish will be considered an asset.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace.Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace.No agency or telephone inquiries please.

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