Digital Analytics Coordinator

Oliver James Associates Ltd.; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an E-Commerce Analytics Coordinator to join their corporate Digital Experience Analytics team. This role involves leading analytics efforts for e-commerce, driving a data-driven culture, and providing actionable insights to enhance customer experience and improve marketing effectiveness. You will coordinate with various teams, design dashboards, and develop automated reports, all while mentoring junior staff and fostering collaboration. This is a fantastic opportunity to make a significant impact in a dynamic environment, where your analytical skills will be pivotal in shaping business strategies and optimizing performance across multiple categories.

Competenze

• 5+ years of experience in analytics roles within complex organizations.
• Proficiency in data analysis tools and ability to interpret large datasets.
• Strong project management skills and ability to communicate insights.

Mansioni

• Lead and coordinate analytics efforts to optimize customer experience.
• Translate data into actionable insights for business strategies.
• Collaborate with cross-functional teams to address data needs.

Conoscenze

Data Analysis

Analytical Thinking

Project Management

Communication Skills

Collaboration

Formazione

MSc or Bachelor's degree in Mathematics

MSc or Bachelor's degree in Computer Science

MSc or Bachelor's degree in Statistics

MSc or Bachelor's degree in Economics

MSc or Bachelor's degree in Marketing

MSc or Bachelor's degree in Business

MSc or Bachelor's degree in Finance

Strumenti

Adobe Analytics

Contentsquare

Microsoft Excel

VBA

Descrizione del lavoro

For a Leading Lifestyle & Retail Multinational Company, we are looking for a E-Commerce Analytics Coordinator as part of the corporate Digital Experience Analytics team. The candidate will be responsible for leading and coordinating the Analytics in one category of the client's Ecommerce.

The candidate will be responsible for bringing business towards a data-driven decisions process. This role will lead the development and implementation of a comprehensive analytics strategy, providing actionable insights to optimize customer experience, increase KPI, and improve marketing effectiveness. Everything must be coordinated with the cross-team Analytics strategy and must also find synergies with the overall Analytics strategy for the e-commerce consumer-side.

Main responsibilities:

• Lead, coordinate and inspire junior staff and external agencies to create a positive and stimulating environment
• Become a trusted advisor to the business, fostering a data-driven culture, providing data-driven perspectives on strategic initiatives
• Translate data into actionable insights, providing recommendations to business teams to improve the effectiveness of digital strategies and to optimize customer experience
• Conduct in-depth analysis of customer behavior to drive business decisions
• Collaborate closely with cross-functional teams (e.g., marketing, merchandising, operations) to address their data needs and leverage customer behavior data
• Design and build comprehensive dashboards to monitor key performance indicators (KPIs) and track progress towards goals
• Create automated reports to provide timely insights to stakeholders
• Develop self-service analytics capabilities to empower business users
• Oversee the roadmap across multiple banners
• Develop a measurement & forecast model to assess the impact of projects
• Work alongside our technical team and external IT teams to ensure requirements and analysis are aligned
• Present plans, updates, and analysis at all levels
• As people managers, we expect you to be able to motivate and drive people forward
• Handle all conversations with a positive attitude

Main requirements:

• MSc or Bachelor's degree in one of the following: Mathematics, Computer Science, Statistics, Economics, Marketing, Business or Finance
• At least 5 years of experience in similar roles within complex organizations
• Proficiency in data analysis tools (e.g., Adobe Analytics, Contentsquare MS Excel, Macros, pivots, power pivots, lookups, VBA)
• Ability to interpret and analyze large datasets to identify trends, customer behaviors, and market opportunities
• Ability to align business strategies with e-commerce operations, optimizing for revenue growth, cost efficiency, and customer satisfaction
• Ability to communicate data-driven insights to non-technical stakeholders (management, marketing teams, etc.)
• Collaboration with cross-functional teams, including product, marketing, IT, wearable, and operations
• Analytical thinking to identify and resolve issues affecting e-commerce performance (e.g., site performance, conversion rates, inventory management)
• Proven experience in project management, business analysis, or related fields, ideally within a performance-driven business environment
• Strong ability to analyze business data and performance metrics to drive category improvements and optimization
• Ability to manage multiple stakeholders and drive cross-market coordination for project success
• Experience in website enhancements, category/product projects, and working with creative teams (Creative Hub) is a plus
• Strong organizational skills and the ability to work independently and as part of a team to meet project deadlines.