Digital Adoption & Sales Specialist – Molecular Imaging - MIM Software

GE HealthCare; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

GE HealthCare seeks a Digital Adoption & Sales Specialist for Molecular Imaging to enhance the adoption of digital solutions in healthcare. The role requires strong collaboration with sales teams, ensuring seamless integration within clinical workflows, while driving customer success and satisfaction. A Bachelor's degree and at least three years in healthcare technology are required.

Servizi

Competitive salary

Benefits and career growth opportunities

Competenze

• 3+ years of experience in healthcare technology or clinical applications.
• Strong understanding of molecular imaging workflows.
• Proven success in customer-facing roles.

Mansioni

• Lead product demonstrations and manage digital solution trials.
• Drive customer success plans and act as the primary contact for users.
• Support sales teams with tailored messaging and value propositions.

Conoscenze

Communication

Interpersonal skills

Analytical skills

Formazione

Bachelor’s degree in Healthcare, Biomedical Engineering, Health IT

Strumenti

Digital platforms

Descrizione del lavoro

Digital Adoption & Sales Specialist – Molecular Imaging - MIM Software

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Job Description Summary

The Digital Adoption Specialist plays a critical role in accelerating the adoption and commercial success of digital solutions in Molecular Imaging, including SPECT / CT and PET / CT platforms. This role is responsible for promoting, demonstrating, and managing trials of digital tools and platforms, while driving customer success, satisfaction, and long-term engagement.

Working closely with Sales & Service Account Managers, Molecular Imaging Product Specialists, and implementation leaders, the Digital Adoption Specialist ensures seamless integration of digital solutions into clinical workflows, expands share of wallet within existing accounts, and supports margin growth through value-based selling.

Key Responsibilities

1. Digital Solution Promotion & Trials

• Lead product demonstrations and manage digital solution trials to support adoption of molecular imaging software and platforms.
• Define and execute the trial strategy to maximize impact and conversion.
• Collaborate with sales and product teams to ensure trials are integrated into broader commercial strategies and lead to long-term adoption.
• Develop and execute customer engagement programs such as symposiums, congresses, hands-on sessions, webinars.

Customer Success & Engagement

• Drive customer success plans and act as the primary point of contact for Molecular digital solution users, ensuring high satisfaction, effective usage, and continuous value realization.

Commercial Enablement

• Collaborate closely with Sales Account Managers and Product Specialists to increase the attachment rate of digital solutions in every SPECT and PET deal.
• Demonstrate the clinical and operational value of integrating digital platforms with imaging systems to drive synergy across scanner and software sales.
• Identify upsell and cross-sell opportunities within existing accounts to contribute to revenue growth, margin expansion, and increased share of wallet.
• Support the sales team with tailored messaging, value propositions, and tools highlighting the benefits of digital adoption in workflows.
• Training & Education Alignment
• Identify training needs and coordinate with the Clinical Education team to ensure effective onboarding and education programs.
• Support planning and delivery of training to ensure smooth onboarding and optimal use of digital solutions.
• Feedback & Product Improvement
• Gather user feedback and usage data to inform product development and enhancements, acting as the voice of the customer.
• Performance Monitoring
• Track adoption metrics, usage patterns, and customer satisfaction KPIs to improve services and demonstrate ROI.
• Strategic Account Development
• Identify digital growth opportunities and support broader commercial objectives.
• Achieve financial targets related to MIM Software and digital solution sales, both standalone and integrated deals.
• Work with sales teams to drive revenue, margin, and share of wallet expansion.
• Collaboration with Digital Implementation Teams
• Coordinate with IT implementation teams for seamless installation and integration of digital solutions.

Required Qualifications

• Bachelor’s degree in Healthcare, Biomedical Engineering, Health IT, or related field.
• 3+ years of experience in healthcare technology, digital health, or clinical applications, preferably in imaging or diagnostics.
• Strong understanding of molecular imaging workflows and digital health ecosystems.

Desired Characteristics

• Excellent communication and interpersonal skills to engage clinical and technical stakeholders.
• Proven success in customer-facing roles such as training, onboarding, or customer success.
• Experience with digital platforms, SaaS, or enterprise healthcare software.
• Strong analytical skills to interpret usage data and feedback.
• Proactive, solution-oriented team player.

Behaviors

All employees are expected to embody our core behaviors: act with humility and trust, lead with transparency, focus on delivery, and take ownership with integrity.

Total Rewards

Our total rewards are designed to support your ambitions with competitive salary, benefits, and career growth opportunities in a collaborative culture.

Inclusion & Diversity

GE HealthCare is an Equal Opportunity Employer committed to diversity and inclusion. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.

Additional Information

Relocation Assistance Provided: No

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Healthcare, IT, Medical Imaging