Desktop Support Specialist - 3042-05

Delaware Nation Industries; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Delaware Nation Industries is seeking a Systems Analyst I (Desktop Support Technician) to join their User Services team in Italy. The role involves managing customer incidents, client system deployment, and providing technical support throughout the client system lifecycle. Preferred candidates will hold relevant certifications and possess experience in troubleshooting and client system management.

Competenze

• 1-3 years of experience in managing federal or corporate client systems.
• Security clearance or eligibility required.
• Preferred higher-level cybersecurity or vendor-specific certificates.

Mansioni

• Handle customer incidents and support the full client system lifecycle.
• Support deployment to security remanence.
• Troubleshoot printer/file share connections and user-facing application issues.

Conoscenze

Client System Deployment

Client System Troubleshooting

Backup/Restore of user profiles

Configuration of user-facing applications

Formazione

Relevant degree

Strumenti

CompTIA A+

Network+

Security+

Descrizione del lavoro

The Systems Analyst I (Desktop Support Technician) will work within the User Services/Comm Focal Point team to handle customer incidents and support the full client system lifecycle, from deployment to security remanence.

The Systems Analyst I at AFRL/RI should have general knowledge or experience in managing federal or corporate client systems, with 1-3 years of experience in the following areas:

1. Client System Deployment (including WDS/PXE imaging and joining systems to a Windows domain)
2. Client System Delivery
3. Backup/Restore of user profiles
4. Configuration of user-facing applications
5. Client System Troubleshooting (including printer/file share connections and general user-facing application issues)

Security clearance or eligibility is required.

Certifications such as CompTIA A+, Network+, or Security+ are required; higher-level cybersecurity or vendor-specific certificates are preferred.

A degree is preferred but not mandatory.