Desktop Support Specialist

Hellowork Consultants; Nocera Inferiore; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the IT support sector is seeking a Deskside Support professional to join their team in Nocera Inferiore. This role involves imaging and configuring devices, troubleshooting user issues, and ensuring compliance with endpoint management policies. The ideal candidate will have strong technical skills and experience in managing IT devices effectively, providing crucial support to end-users and collaborating with internal teams.

Competenze

• Experience with imaging and configuration of laptops and desktops.
• Familiarity with troubleshooting connectivity and device issues.
• Ability to work with various teams and manage service requests.

Mansioni

• Imaging of new laptop and desktop devices using agreed builds.
• Troubleshooting issues related to desktop/laptop devices.
• Management and resolution of all incidents escalated by ServiceDesk.

Conoscenze

Troubleshooting

Device Management

Technical Support

Formazione

Technical Degree in IT or related field

Strumenti

Windows 10

Windows 11

Apple devices

Endpoint Management Solutions

Descrizione del lavoro

Deskside support

· Imaging of new laptop and desktop devices using an agreed Windows10/Windows 11 Build

· Wiping and re-imaging of desktops and laptops on receipt of devices from leavers and/or returned devices, where the device has been previously replaced due to a fault or failure

· Installation, basic configuration and troubleshooting of Apple devices

· Installing device drivers, establishing and troubleshooting connectivity to peripheral devices like printers, scanners and other gauges used by the quality control teams

· Working closely with the infrastructure, application and network teams to troubleshoot issues in the site

· Execution of remedial actions to disable and remote wipe devices reported as lost, unrecoverable or stolen, on the approval of the client

· Ensure that all devices are registered within the Client Endpoint Management solution, ensuring devices are compliant with the Client’s endpoint configuration policies

· Management and resolution of all incidents and service requests escalated by the ServiceDesk or other resolver groups

· Own the resolution of all desktop/laptop related issues that cannot be resolved by the remote desktop support team

· Act as the first point of contact for issues raised by the end users, Transfer of Incidents or Service Request to Level 3 support as required to provide resolution, in accordance with the Incident Management process

· Management of desktop encryption, desktop anti-virus/anti-malware solutions and other applications deployed on the users’ desktops/laptops. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners

· Management of desktop and laptop configuration issues as required to adhere to the Client’s policies. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners.

· Manage and provide support for the MS Surface Hubs/LogiTech Tap devices and Audio/Visual equipment in the meeting rooms

· Providing onsite any issues related to all printers that are escalated to the Service Desk by the Client’s Managed Print Service Provider