Desktop Support Engineer

Tata Consultancy Services; Pavia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT services company is seeking a Desktop Support Engineer in Milano to maintain end-user equipment and provide technical support. The role requires troubleshooting hardware and software issues for a diverse user base. Ideal candidates will have experience with Thin Clients, laptops, mobile devices, and excellent problem resolution skills. This position also involves creating technical documentation.

Competenze

• Experience in providing technical support for end-user equipment.
• Ability to troubleshoot hardware and software issues.
• Skills in managing conference room equipment.

Mansioni

• Support a diverse group of users with various technical expertise.
• Provide remote support to end-users and maintain equipment.
• Create and update technical documentation.

Conoscenze

Technical support

Problem resolution

User experience focus

Strumenti

Microsoft Software

End user equipment

Thin Client

Mobile devices

Descrizione del lavoro

Overview

Tata Consultancy Services (TCS) is looking for a Desktop Support Engineer in Milano for one of our top clients, a main actor in the Finance market.

This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues.

As a Desktop Support Engineer, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary.

Responsibilities

• Support a diverse group of energetic users with varying levels of technical expertise and requirements;


• Provide both desk-side and remote support to end-users;


• Maintain Thin Client, Laptops, Mobile phones and focusing on functionality, end user experience, and efficient problem resolution;


• Install & troubleshoot end user equipment including : Computer hardware, Microsoft & third-party Software and Insurance applications (if need be), Mobile devices, Desk phones and printers;


• Manage and maintain conference room equipment;


• Creating / updating required technical documents for maintaining knowledge repository;

Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, mobile phones, registering SIM card,