Deskside Technician Ii

Buscojobs; Emilia-Romagna; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global IT services company in Bologna is seeking a Mid-Senior Level IT Support Specialist to provide high-quality customer support in a fast-paced environment. You will be responsible for resolving support requests, coordinating with vendors, and ensuring user satisfaction. The ideal candidate has a strong background in IT support, is fluent in Italian and English, and possesses relevant certifications. This is a full-time position with opportunities for growth.

Servizi

Career opportunities worldwide

Diversity and inclusion initiatives

Competenze

• ITIL V3 Foundation Certification preferred.
• Scripting and coding skills are a plus.
• Ability to solve hardware issues.

Mansioni

• Provide support that consistently meets or exceeds customer expectations.
• Determine and recommend the best products or services to fit customer needs.
• Coordinate with third-party vendors to resolve hardware and software issues.

Conoscenze

Customer-oriented

Analytical thinking

Fluent in Italian and English

Advanced user of iOS and Android devices

Formazione

At least 5 years' onsite support experience

Strumenti

Microsoft OS/Office certifications

Advanced MS Office 365 skills

Basic networking skills

Descrizione del lavoro

Be among the first 25 applicants

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive, dealing with support queries over the phone, via email, face-to-face, and acting as a point of escalation with third-party resolver groups for unresolved issues.

Job Responsibilities

• Provide support that consistently meets or exceeds customer expectations;
• Determine and recommend the best products or services to fit customer needs;
• Identify, analyze, and repair product failures; order and replace parts as needed;
• Support and maintain user account information, including rights, security, and system groups;
• Receive and resolve issues from Tier 2 and 3 support, including onsite hardware or software problems, in cooperation with resolver groups;
• Provide troubleshooting and resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software issues;
• Install and set up hardware, peripherals, and LAN-based equipment;
• Assist with security setup, file access, and administrative procedures during moves;
• Move workstations, peripherals, and telecommunications equipment as needed;
• Order, receive, and set up equipment, cables, outlets, and all hardware for IMACs;
• Test and verify completion of IMACs with end-user acceptance;
• Document changes to inventory, use, and configuration;
• Provide AV and conference support with Webex, Skype for Business, Zoom, etc.

Job Requirements

• ITIL V3 Foundation Certification (preferred);
• Microsoft OS/Office certifications are advantageous;
• Advanced MS Office 365 skills;
• Scripting and coding skills are a plus;
• Ability to solve hardware issues;
• Advanced user of iOS and Android devices;
• Basic networking skills;
• Knowledge of Active Directory and permissions;
• At least 5 years' onsite support experience or equivalent education and experience;
• Team player with analytical thinking;
• Positive personality, stability, and stress tolerance;
• Customer-oriented with good interpersonal and communication skills;
• Adaptable to evolving technology environments and quick learner;
• Capable of managing daily responsibilities and deliverables;
• Relationship builder, comfortable with people, and trustworthy;
• Fluent in Italian and English.

What's next

Apply today to avoid missing this opportunity. For further information, send us a message and we’ll be happy to assist.

The job description provides a general overview and is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of global IT service experience, present in 41 countries with 70 offices. We serve industries such as finance, manufacturing, telecom, chemical, services, tech, public sector, and utilities.

We offer career opportunities worldwide for passionate, team-oriented professionals. Interested? Learn more about us and join our social media channels for updates.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: IT Services and Consulting

Location: Bologna, Emilia-Romagna, Italy