Deskside Technician I

Stefanini EMEA; Torino; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global IT services company in Torino seeks an IT Support Specialist responsible for providing high-level customer service, hardware installation, and diagnosing technical issues. Ideal candidates should possess excellent English and Italian language skills, a proactive attitude towards technology, and the ability to build relationships. This role offers opportunities in a vibrant team-oriented environment.

Competenze

• Excellent English and Italian language skills, both written and spoken.
• Proactive person with a keen interest in technology.
• Ability to build effective working relationships.

Mansioni

• Face-to-face IT support for users.
• Diagnosing problems with personal hardware.
• System and application changes, testing, and script preparation.

Conoscenze

Customer service skills

Problem solving

Technical writing skills

Attention to detail

Planning and organizing

Flexibility

Customer sensitivity

Analysis

Strumenti

MS Windows 10

MS Office 365

MS SCCM

ITSM toolset

Descrizione del lavoro

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology who can suggest improvements and offer opinions on new products or services.

In addition, we seek a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed approach to work.

Job responsibilities

• Face-to-face IT support for users;
• Hardware installation, movement, and deinstallation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.);
• System and application changes, testing, and script preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related to new hardware or software installation;
• Software patches and updates installation using MS SCCM;
• General end-user technology knowledge;
• End-user workspace platforms (discovery, asset management, client management);
• End-user Microsoft platforms (Active Directory, Office, SCCM);
• ITSM toolset (ticket management software) preferred;
• Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills;
• Excellent English and Italian language skills, both written and spoken.

What's next:

It's best to apply today because job postings can be taken down, and we wouldn't want you to miss this opportunity. If you need further information, just send us a message, and we'll be happy to assist!

The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development and IT staffing. We have a direct presence in 41 countries through 70 offices worldwide. We are the preferred partner for many small to mid-size local and regional companies across various industries, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Stefanini offers career opportunities locally and globally for professionals interested in a vibrant, passionate, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, come for a coffee and discuss your future career with us! Learn more about us and join us on LinkedIn, Facebook, and Instagram, where we regularly post insights from our colleagues.

Required Experience:

Key Skills: Beauty and Fashion, EMC, Jewellery, Arabic-English Translation, Business Analytics

Employment Type: Contract

Experience: Years

Vacancy: 1