Deskside Technician I

Stefanini EMEA; Roma; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a Brazilian IT service leader in a key role focused on delivering exceptional customer support and tech solutions in a vibrant work environment. You will assist with IT support tasks, develop strong relationships with team members, and ensure effective service delivery.

Competenze

• Exceptional customer service skills required.
• Fluent in English and Italian.
• Strong problem-solving and technical knowledge.

Mansioni

• Provide face-to-face IT support for users.
• Conduct hardware installation and troubleshooting.
• Manage small IT projects related to hardware or software.

Conoscenze

Customer Service

Problem-Solving

Technical Writing

Attention to Detail

Planning and Organizing

Strumenti

MS SCCM

Active Directory

ITSM Toolset

Descrizione del lavoro

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and to play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, capable of suggesting improvements and offering opinions on new products or services.

Additionally, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed work approach.

Job Responsibilities:

1. Face-to-face IT support for users;
2. Hardware installation, movement, and deinstallation;
3. Diagnosing issues concerning personal hardware (PCs, laptops, printers, scanners, etc.);
4. System and application changes, testing, and script preparation in MS Windows 10 and MS Office 365 environments;
5. Small project management related to new hardware or software installation;
6. Software patches and updates installation using MS SCCM;
7. General end-user technology knowledge;
8. End-user workspace platforms (discovery, asset management, client management);
9. End-user Microsoft platforms (Active Directory, Office, SCCM);
10. ITSM toolset (ticket management software) preferred;
11. Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills;
12. Excellent written and spoken English and Italian skills.

Next Steps:

It’s best to apply today because job postings can be taken down, and we wouldn’t want you to miss this opportunity. For further information, just send us a message, and we’ll be happy to assist!

The above job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not meant to be an exhaustive list of all duties and responsibilities.

Diversity & Inclusion:

At Stefanini Group, we value diversity and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself!

About Us:

We are a Brazilian company with over 35 years of experience delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries through 70 offices, serving industries such as financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

We offer career opportunities locally and globally for professionals interested in a vibrant, passionate, team-oriented workplace. If you are customer-centric with a proactive attitude, we invite you to connect with us for your future career. Learn more about us on our website and follow us on LinkedIn, Facebook, and Instagram for updates.

We also want to alert you to scams falsely using our company’s name. Legitimate offers will only come through official channels. Please disregard any suspicious messages requesting payment or personal information, and contact us immediately if you suspect you've been targeted.

Key Points to Remember:

• Official job offers are only made after interviews with our hiring managers or clients.
• We will never ask for payment during the recruitment process.

Your safety is our priority. Thank you for your vigilance and cooperation.

Required Experience and Skills:

Experience in Beauty and Fashion, EMC, Jewelry, Arabic-English translation, Business Analytics.

Employment Type: Contract

Experience: [Specify years]

Vacancies: 1