Deskside Technician I

Stefanini EMEA; Monfalcone; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading IT services company as an IT Support Specialist in a dynamic environment. You will provide hands-on support, manage hardware installations, and ensure excellent customer service. This role offers competitive pay, health insurance, and opportunities for professional growth in a multicultural team.

Servizi

Competitive salary with 14 installments

Fondo Est health insurance

Corporate discounts

Referral bonuses

Training opportunities via Stefanini University

Professional development opportunities

Competenze

• 2-3 years of experience in a technical ICT environment.
• Proficiency with Microsoft platforms.
• Fluent in English and French.

Mansioni

• Provide face-to-face IT support for users.
• Diagnose issues related to personal hardware.
• Manage small projects related to new hardware or software installations.

Conoscenze

Customer service skills

Problem-solving

Attention to detail

Flexibility

Strumenti

Microsoft Active Directory

MS SCCM

ITSM tools

Descrizione del lavoro

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services.

In addition, we seek a person with exceptional customer service skills, capable of building effective working relationships with team members and business users, and who demonstrates a flexible and committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users.
2. Hardware installation, relocation, and de-installation.
3. Diagnosing issues related to personal hardware (PCs, laptops, printers, scanners, etc.).
4. Testing system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environment.
5. Managing small projects related to new hardware or software installations.
6. Installing software, patches, and updates using MS SCCM.

Job Requirements

1. 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
2. General end-user technology knowledge.
3. Experience with End User Workspace platforms (discovery, asset management, client management).
4. Proficiency with Microsoft platforms (Active Directory, Office, SCCM).
5. Experience with ITSM tools (ticket management software) is preferred.
6. Soft skills: planning, organization, attention to detail, problem-solving, analytical skills, flexibility, customer sensitivity, technical writing skills.
7. Fluent in English and French, both written and spoken.

What We Offer

1. Competitive salary with 14 installments per year and meal vouchers.
2. Fondo Est health insurance.
3. Discounts with top brands through our corporate benefits platform.
4. Referral bonuses for recommending friends.
5. Training opportunities via Stefanini University, including IT and soft skills training provided by our specialists.
6. Opportunities for professional development within a stable multinational environment.
7. Exposure to an international, multicultural team across Europe.

What's Next

Apply today to avoid missing this opportunity. For further information, contact us at [e-mail]. We look forward to hearing from you!

This job description outlines the general nature and level of work but is not an exhaustive list of duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries with 70 offices globally, serving industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

We offer career opportunities locally and internationally for professionals eager to work in a vibrant, team-oriented environment. If you are customer-centric with a 'get it done' attitude, consider joining us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram for updates.