Deskside Technician I

Stefanini; Genova; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading IT support company in Genova, where you will provide exceptional customer service and hands-on support. This role involves diagnosing hardware issues, managing installations, and ensuring the delivery of high-quality IT services in a dynamic environment. Ideal candidates will have a proactive approach, strong technical knowledge, and excellent communication skills in English and French. Opportunities for professional development and a competitive salary package are offered.

Servizi

Competitive salary with 14 installments

Meal vouchers

Fondo Est health insurance

Corporate discounts

Referral bonuses

Training opportunities

Professional development

Competenze

• 2-3 years of experience in a technical ICT environment.
• Excellent command of English and French, both written and spoken.

Mansioni

• Face-to-face IT support for users.
• Diagnosing problems concerning personal hardware.
• Managing small projects related to new hardware or software installation.

Conoscenze

Customer Service

Problem Solving

Technical Writing

Planning and Organizing

Attention to Detail

Flexibility

Strumenti

Active Directory

MS Office 365

SCCM

ITSM Tools

Descrizione del lavoro

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services. Additionally, we seek a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work.

Job Responsibilities

1. Face-to-face IT support for users;
2. Hardware installation, movement, and de-installation;
3. Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.);
4. System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
5. Managing small projects related to new hardware or software installation;
6. Installing software, patches, and updates using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
• General end-user technology knowledge;
• Experience with End User Workspace platforms (discovery, asset management, client management);
• Proficiency with End User Microsoft platforms (Active Directory, Office, SCCM);
• Experience with ITSM tools (ticket management software) is preferred;
• Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills;
• Excellent command of English and French, both written and spoken.

What We Offer

• Competitive salary with 14 installments per year and meal vouchers;
• Fondo Est health insurance;
• Discounts with top brands through our corporate benefits platform;
• Referral bonuses for recommending friends;
• Training opportunities via Stefanini University, including IT and soft skills training provided by our specialists;
• Opportunities for professional development in a stable multinational environment;
• Exposure to an international, multicultural team across Europe.

Next Steps

We encourage you to apply today, as job postings may be removed at any time. For further information, contact us at [e-mail]. We are happy to assist you!

This job description outlines the general nature and level of work performed by employees in this role. It is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries through 70 offices and serve industries such as financial services, manufacturing, telecommunications, and more. We offer career opportunities globally for professionals seeking a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, consider joining us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram.