Deskside Support Technician

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Duration: Initial 1 month contract, then long term extensions (6 months etc.)

Start Date: ASAP

Job Description:

We are seeking a highly skilled and motivated Deskside Support Technician to provide exceptional IT support to our users. In this role, you will be responsible for hardware installation, troubleshooting, and software support in a Windows and Microsoft Office environment. You will also assist with small project management tasks related to hardware and software installations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented approach.

Responsibilities:

• Provide IT support to users, including hardware installation, movement, and de-installation.
• Diagnose and resolve problems related to personal hardware such as PCs, laptops, printers, scanners, etc.
• Test system and application changes, and prepare scripts in MS Windows 7, 8 & 10, and MS Office 2010, 2013 & 2016/365 environment.
• Assist in small project management tasks related to new hardware or software installations.
• Install software, patches, and updates using MS SCCM.
• Collaborate with team members to troubleshoot and resolve technical issues.
• Maintain accurate documentation of support activities and solutions.
• Stay up-to-date with emerging technologies and provide input for process improvement.

Required:

• University degree or certifications in IT, electronics, or telecommunication.
• Proficient in English and local language, both verbal and written.
• Strong mastery of Windows 7/10 and MS Office 2010/2013/2016/365 environment.
• Demonstrated skills in diagnosing hardware problems (PCs, laptops, printers, etc.).
• Familiarity with ITIL methodology and ServiceNow tool is highly desired.
• Knowledge of remote administrative tools in a Windows 7/10 environment.
• Working knowledge of iPads, iPhones, Android, and other mobile devices.
• Familiarity with LAN, Wireless, and VPN technologies for basic troubleshooting.
• Experience with Active Directory and Exchange administration.
• Experience with Cisco desk phone systems.
• Familiarity with printer and multi-functional devices.
• Familiarity with AV systems.
• Willingness to learn new technologies and adapt to changing environments.
• Positive and helpful attitude with excellent teamwork skills.
• Strong communication skills and a customer service-oriented mindset.
• Ability to handle stress and manage a demanding workload effectively.
• Organized and structured approach to problem-solving and task management.