Deskside Support Technician

Airswift; Bolzano; In loco; EUR 30.000 - 55.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled L2/L3 Field Engineer to deliver exceptional IT support. In this dynamic role, you will be responsible for hardware installation, troubleshooting, and software support in a Windows environment. Your expertise will help maintain a smooth operation while assisting with small project management tasks. This position offers a chance to work in a collaborative environment, where your problem-solving skills and customer-oriented mindset will shine. If you are ready to tackle challenges and contribute to a forward-thinking team, this opportunity is perfect for you.

Competenze

• University degree or certifications in IT, electronics, or telecommunication.
• Strong mastery of Windows 7/10 and MS Office environments.
• Experience with diagnosing hardware problems and customer service.

Mansioni

• Provide IT support including hardware installation and troubleshooting.
• Assist in project management tasks for hardware/software installations.
• Maintain documentation of support activities and solutions.

Conoscenze

Windows 7

Windows 10

MS Office 2010

MS Office 2013

MS Office 2016

Hardware Troubleshooting

Customer Service

ITIL Methodology

ServiceNow

Active Directory

Formazione

University degree in IT

Certifications in Electronics

Certifications in Telecommunication

Strumenti

MS SCCM

Cisco Desk Phone Systems

Remote Administrative Tools

Descrizione del lavoro

Job Title: L2/L3 Field Engineer

Location: Bolzano, Trentino-Alto Adige, Italy

Duration: Initial 1 month contract, then long term extensions (6 months etc.)

Start Date: ASAP

Languages: English (B2 level) + Italian/German (B2-C1 level)

Job Description:

We are seeking a highly skilled and motivated Deskside Support Technician to provide exceptional IT support to our users. In this role, you will be responsible for hardware installation, troubleshooting, and software support in a Windows and Microsoft Office environment. You will also assist with small project management tasks related to hardware and software installations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented approach.

Responsibilities:

• Provide IT support to users, including hardware installation, movement, and de-installation.
• Diagnose and resolve problems related to personal hardware such as PCs, laptops, printers, scanners, etc.
• Test system and application changes, and prepare scripts in MS Windows 7, 8 & 10, and MS Office 2010, 2013 & 2016/365 environment.
• Assist in small project management tasks related to new hardware or software installations.
• Install software, patches, and updates using MS SCCM.
• Collaborate with team members to troubleshoot and resolve technical issues.
• Maintain accurate documentation of support activities and solutions.
• Stay up-to-date with emerging technologies and provide input for process improvement.

Required:

• University degree or certifications in IT, electronics, or telecommunication.
• Proficient in English and local language, both verbal and written.
• Strong mastery of Windows 7/10 and MS Office 2010/2013/2016/365 environment.
• Demonstrated skills in diagnosing hardware problems (PCs, laptops, printers, etc.).
• Familiarity with ITIL methodology and ServiceNow tool is highly desired.
• Knowledge of remote administrative tools in a Windows 7/10 environment.
• Working knowledge of iPads, iPhones, Android, and other mobile devices.
• Familiarity with LAN, Wireless, and VPN technologies for basic troubleshooting.
• Experience with Active Directory and Exchange administration.
• Experience with Cisco desk phone systems.
• Familiarity with printer and multi-functional devices.
• Familiarity with AV systems.
• Willingness to learn new technologies and adapt to changing environments.
• Positive and helpful attitude with excellent teamwork skills.
• Strong communication skills and a customer service-oriented mindset.
• Ability to handle stress and manage a demanding workload effectively.
• Organized and structured approach to problem-solving and task management.