Deputy Store Director FOH

DOLCE&GABBANA; Milano; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand is seeking a Deputy Store Director Front of House for their boutique in Milan. The role involves supporting the Store Director, leading the sales team, and ensuring exceptional client experiences. Ideal candidates will have significant luxury retail experience, strong leadership skills, and a passion for women's fashion.

Competenze

• Significant experience in luxury retail, ideally in a managerial or team leader role.
• Fluency in Italian and English required; other languages are an asset.
• Passion for women’s fashion and understanding of the luxury retail landscape.

Mansioni

• Support the Store Director in managing the boutique with a focus on client-facing activities.
• Lead and inspire the sales team to uphold brand values and ensure exceptional client experiences.
• Drive sales performance through personalized selling and customer retention strategies.

Conoscenze

Clienteling

Leadership

Sales Performance

Organizational Skills

Communication

Interpersonal Skills

Attention to Detail

Descrizione del lavoro

We are seeking an experienced and dynamic Deputy Store Director Front of House to join our boutique in Via della Spiga 2, specializing in women's collections. In this pivotal role, you will support the Store Director in overseeing the daily activities of the boutique, with a strong focus on front-of-house excellence. You will lead the sales team by example, ensuring the highest levels of customer experience, boutique presentation, and performance.

Your Contribution to the Role

• Support the Store Director in the management of the boutique, with a hands-on focus on client-facing activities.

• Lead and inspire the sales team, fostering a client-centric culture and upholding brand values.

• Ensure a consistently exceptional client experience by monitoring service standards, floor presence, and team behavior.

• Drive sales performance through personalized selling, customer retention, and clienteling strategies.

• Supervise floor operations and ensure optimal team coverage and sales support throughout the day.

• Work in close collaboration with Visual Merchandising and Back of House to ensure the boutique maintains impeccable standards.

• Mentor and develop team members through coaching, feedback, and performance monitoring.

• Act as a key point of contact for VIP clients and manage critical in-store situations with discretion and professionalism.

What You Bring to the Team

• Significant experience in luxury retail, ideally in a managerial or team leader role.

• Exceptional clienteling skills and a natural ability to lead by example.

• Proven ability to drive business results and support sales targets.

• Strong organizational, communication, and interpersonal skills.

• An eye for detail and a strong sense of aesthetics and presentation.

• Fluency in Italian and English is required; other languages are an asset.

• A passion for women’s fashion and a deep understanding of the luxury retail landscape.