Deputy Manager Store Operations

PVH; Trentino-Alto Adige; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global fashion retailer is seeking a Deputy Manager Store Operations in South Tyrol, Italy. This role involves overseeing the selling process, training the sales team, and enhancing the customer experience. Candidates should have a degree in Economics, 2+ years of management experience, and be fluent in Italian and English. The company offers a flexible working model, health benefits, and opportunities for professional development.

Servizi

Flexible working hours

Health and wellbeing programs

Employee discounts on brands

Competenze

• At least 2 years’ experience in a similar role within a structured environment.
• Fluent in Italian and English.

Mansioni

• Ensure a positive selling environment and oversee all aspects of the selling process.
• Train and coach the team on customer service and product placement.
• Provide continuous feedback and support to team members.
• Monitor key performance indicators for ongoing improvement.

Conoscenze

Business acumen

Communication skills

Organizational skills

Team training and coaching

Collaboration skills

Formazione

University Degree in Economics or related studies

Strumenti

Customer Relationship Management (CRM)

Descrizione del lavoro

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Deputy Manager Store Operations, Autonomous Province of Bolzano – South Tyrol

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Client:

PVH

Location:

Autonomous Province of Bolzano – South Tyrol, Italy

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7af9167b64b9

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Design Your Future at PVH

Deputy Manager Store Operations

Design Your Future at PVH

Deputy Manager Store Operations

Be part of an iconic story.

PVH is the growth platform forCalvin KleinandTOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Reporting to the District Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

The Position

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

Train and coach the team on standards, including customer service, product placement, and efficient time management.

Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

University Degree in Economics or related studies

At least 2 years’ experience in similar role within structured environment

Highly developed business acumen

Ability to take a 'big picture' view of a situation

Good communication and collaboration skills and abilities

Highly detail oriented and organized in work

Fluent in Italian and English

Be valued.
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.

Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.

Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Be part of it.

PVH Europe and ourbrands,TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.