Deputy Manager Store Operations

PVH Italy; Bologna; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

PVH is seeking a Deputy Manager Customer Experience & Sales to oversee store performance and create a welcoming atmosphere for customers. You will set daily service goals, train and coach the team on standards, and assist in recruitment and onboarding processes.

Provide ongoing feedback, lead CRM activities for retention and upselling, and monitor KPIs to drive improvements. The role requires strong communication, collaboration and an ability to operate in a hybrid setup with PVH brands CALVIN

Competenze

• University Degree in Economics or related studies.
• At least 2 years’ experience in similar role within structured environment.
• Highly developed business acumen and big-picture thinking.
• Excellent communication and collaboration skills.
• Highly detail oriented and organized.

Mansioni

• Oversee store performance and create a welcoming atmosphere for customers.
• Set daily goals for customer service to improve overall experience.
• Train and coach the team on standards, product placement and time management.
• Assist in recruitment and onboarding processes.
• Provide continuous feedback to the team and drive professional development.
• Facilitate regular briefings and training on products, CRM, and company updates.
• Oversee CRM activities to support retention, upgrades and prospect conversion targets.
• Collaborate with other teams to allocate duties and ensure seamless operations.
• Monitor KPIs and analyze trends to identify areas for improvement.

Conoscenze

Customer service

Coaching

Training

CRM

Communication

Team leadership

Business acumen

Organization

Italian

English

Formazione

University Degree in Economics or related studies

Descrizione del lavoro

PVH is the growth platform for Calvin Klein and Tommy Hilfiger. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Reporting to the District Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

The Position

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

Train and coach the team on standards, including customer service, product placement, and efficient time management.

Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

University Degree in Economics or related studies

At least 2 years’ experience in similar role within structured environment

Highly developed business acumen

Ability to take a 'big picture' view of a situation

Good communication and collaboration skills and abilities

Highly detail oriented and organized in work

Fluent in Italian and English

Be valued.

At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.

Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.

Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.