Deputy Manager Customer Experience and Sales - Calvin Klein Roma Galleria

TN Italy; Roma; Ibrido; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Deputy Manager in Customer Experience and Sales at a prestigious location in Rome. This role focuses on enhancing customer satisfaction through effective team management and training. You will be responsible for creating a welcoming atmosphere, setting service goals, and supporting recruitment processes. The ideal candidate will have a strong background in customer service, excellent communication skills, and a degree in Economics. With a commitment to employee wellbeing and development, this innovative firm offers a flexible working model and a culture of care, making it an exciting opportunity to grow your career.

Servizi

Flexible working model

Health & Wellbeing programs

Training programs at PVH University

Employee discounts

Volunteering programs

Competenze

• At least 2 years’ experience in a similar role within a structured environment.
• Ability to take a 'big picture' view of a situation.

Mansioni

• Ensure a positive selling environment and oversee all aspects of the selling process.
• Train and coach the team on customer service and product placement.
• Monitor KPIs for continuous improvement and provide recommendations.

Conoscenze

Customer Service

Team Leadership

Communication Skills

Business Acumen

Organizational Skills

Formazione

University Degree in Economics

Strumenti

Customer Relationship Management (CRM)

Descrizione del lavoro

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Deputy Manager Customer Experience and Sales - Calvin Klein Roma Galleria, Rome

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Client:

PVH

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

8a2dc0429aeb

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Design Your Future at PVH

Deputy Manager Customer Experience and Sales - Calvin Klein Roma Galleria

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal client experience through managing and supporting the sales team with training, coaching, and sharing feedback.

The Position

1. Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
2. Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
3. Train and coach the team on standards, including customer service, product placement, and efficient time management.
4. Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
5. Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
6. Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
7. Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
8. Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
9. Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
10. Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
11. Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

1. University Degree in Economics or related studies
2. At least 2 years’ experience in a similar role within a structured environment
3. Highly developed business acumen
4. Ability to take a 'big picture' view of a situation
5. Good communication and collaboration skills and abilities
6. Highly detail-oriented and organized in work
7. Fluent in Italian and German.

Be valued.

At PVH, we recognize that our people are our greatest asset. That's why we prioritize health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We aim to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

• Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.
• Health & Wellbeing – wellbeing programs, premium subscription to Headspace, volunteering programs.
• Develop – PVH University curates and delivers training programs for your continuous professional and personal development.
• Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, participate in market launches, and enjoy employee discounts!

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe diversity enriches our workplace and are proud to consider qualified applicants regardless of age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.