Deputy Boutique Manager

Cartier; Firenze; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand seeks an Ambassador of the Maison to assist in boutique operations and enhance client experiences. This role involves managing the boutique team, optimizing performance, and ensuring high-quality service. Candidates should have significant management experience and a background in retail.

Competenze

• Minimum of 5 years of professional experience.
• Experience in boutique retail required.
• Fluent in English; additional languages are a plus.

Mansioni

• Responsible for boutique operations and administration.
• Assists in delivering high-quality client service.
• Coordinates and trains the boutique team.

Conoscenze

Analytical skills

Organizational skills

Management experience

Client service

Descrizione del lavoro

JOB MISSION

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager in ensuring excellence in boutique operations and client services & experiences. Additionally, he/she contributes to developing and optimizing boutique performance and profitability by coordinating the boutique team and directly managing part of it. The role also involves instilling a continuous improvement mindset and optimizing boutique flows for clients and staff.

KEY RESPONSIBILITIES

1. Boutique Operations & Administration
   • Responsible for the back-office and administration of the boutique.
   • Ensures timely execution and delivery of all boutique reports.
   • Oversees boutique expenses.
   • Implements all brand and boutique policies, procedures, and guidelines.
   • Manages the Back-Office Executive as a direct report.
2. Client Relationship & Portfolio Development
   • Assists the Boutique Manager in delivering high-quality, professional client service.
   • Supports the implementation and monitoring of ROI on CRM programs and actions.
   • Acts as an ambassador of the Maison and helps build direct contact with VIP clients.
3. Boutique Performance
   • Assists in diagnosing performance based on analysis, competencies, and environment to define action plans to meet sales targets.
   • Leads the implementation and monitoring of these action plans.
   • Helps optimize boutique performance and profitability by breaking down targets into manageable goals.
   • Monitors boutique KPIs.
4. Team Management & People Development
   • Responsible for onboarding and training new team members.
   • Coordinates, trains, coaches, and motivates the boutique team daily.
   • Monitors individual objectives and evaluates performance under the supervision of the Boutique Manager.
   • Supports personal and talent development.
   • Manages the day-to-day operations of the Boutique Assistant and the After Sales team.

SKILLS

Well-structured with good analytical skills, organized, autonomous, with confirmed management experience. Experience in boutique retail is required, not necessarily in the luxury sector. Minimum of 5 years of professional experience. Fluent in English; additional languages are a plus.