Deployment Strategist (Multiple Levels)

Salesforce; Roma; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading software company based in Rome seeks a Deployment Strategist to lead the adoption of AI-powered solutions. The role focuses on strategic solutioning, customer engagement, and effective deployment management. Candidates should have over 5 years of experience in technology deployments, strong AI strategy acumen, and excellent communication skills to work with executive stakeholders. This position offers the opportunity to drive innovation and strategic initiatives within the organization.

Competenze

• 5+ years in strategic solutioning and oversight of cloud-based technology deployments.
• Experience leading AI/LLM technology deployments.
• Excellent collaboration and communication skills.

Mansioni

• Lead strategic analysis and design of AI-powered agents.
• Oversee the deployment of Agentforce solutions.
• Build trust-based relationships with C-suite executives.
• Drive adoption of responsible AI principles.
• Design and lead interactive workshops.

Conoscenze

Strategic solutioning

AI strategy

Executive relationship management

Project management

Collaboration skills

Strumenti

Salesforce APIs

Data Cloud

Descrizione del lavoro

Overview

Software CRM (Customer Relationship Management) — Specialista Senior / Project Manager. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are seeking a Deployment Strategist, a pivotal leadership role focused on driving the successful adoption and strategic implementation of AI-powered Agentforce solutions for our key customers. This role emphasizes solutioning, strategic oversight, and executive relationship management rather than hands-on technical execution.

As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will define and steer the Agentic AI strategy and roadmap, establish guardrails, and ensure responsible AI usage. You will oversee complex deployments, foster collaboration across stakeholders, set strategic goals, and proactively address challenges. You will connect customer needs with product development to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.

You will facilitate workshops (e.g., agent design and jobs-to-be-done) and address organizational readiness for AI adoption to maximize return on investment.

Responsibilities

• Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and deployment plans that focus on business impact, not just technical execution.
• Deployment Ownership & Program Management: Provide oversight for the deployment of Agentforce solutions, ensure seamless integration with existing customer infrastructure, monitor progress, identify roadblocks, and guide optimization for reliability, scalability, and security, including agent behavior guardrails.
• Executive Customer Relationship Management: Serve as the primary front-facing contact for Agentforce deployments, building trust-based relationships with C-suite executives and key stakeholders. Propose solutions that drive measurable value and adoption.
• AI Strategy & Responsible AI: Lead discussions on Agentic AI strategy and roadmapping. Drive adoption of Responsible AI principles, including risk mitigation, bias/toxicity testing, and robust guardrails for ethical AI usage.
• Facilitation & Workshop Leadership: Design and lead interactive sessions, such as agent design workshops and jobs-to-be-done analyses, to collaboratively define optimal AI solutions and achieve alignment across teams.
• Conversation Design & User Experience: Apply foundational Conversation Design to guide intuitive, user-centric conversational AI experiences.
• Organizational Readiness & Change Management: Assess readiness for AI adoption and guide customers through required process transformations to maximize benefits.
• Product Evolution & Strategic Feedback: Act as a feedback loop between customers and internal product/engineering teams to influence future enhancements and scalable product improvements.

Required Qualifications

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, enterprise-level projects
• Understanding of the Salesforce platform and ecosystem
• Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management
• Ability to confront open-ended problems in unstructured environments with a curious, analytical, solution-oriented approach
• Demonstrated entrepreneurial spirit and a fast-delivery, customer-impact mindset
• Excellent collaboration and communication skills (written and verbal) with the ability to explain complex concepts to non-technical stakeholders and executives
• Proven experience managing executive customer relationships in a strategic advisory or consulting role
• Demonstrated AI consulting abilities in conversation design, responsible AI practices, and prompt engineering
• Ability to travel up to 60% of the time, as needed to customer sites

Preferred Qualifications

• Experience with Salesforce Data Cloud and/or Agentforce platform
• Experience developing conversational AI solutions within regulated or highly sensitive environments (e.g., healthcare, finance)
• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)
• Knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)
• Experience with AI/ML concepts beyond LLMs, such as natural language processing

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality and inclusivity in the workplace. Know your rights: workplace discrimination is illegal. Salesforce assesses employees and applicants on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies across the entire employment lifecycle.