Department Manager

Prada Group; Firenze; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand seeks an experienced Brand Ambassador to lead a team in achieving outstanding sales performance and deliver exceptional client experiences. The ideal candidate will have extensive experience in retail, strong leadership skills, and a passion for the luxury product category. This role offers an opportunity to thrive in a collaborative and dynamic environment while exceeding sales targets and fostering client loyalty.

Competenze

• At least 5 years of experience in selling luxury/high-quality products.
• 3+ years of leadership experience with proven KPIs.
• Fluency in English is essential.

Mansioni

• Drive Department Team to exceed financial targets and enhance sales performance.
• Develop and maintain strong Client relationships and after-sales experiences.
• Motivate staff and cultivate a positive environment.

Conoscenze

Customer service excellence

Leadership

Problem-solving mindset

Organizational skills

Enthusiasm and positivity

Formazione

Business or Retail Management degree

Descrizione del lavoro

JOB PURPOSE

You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client.

You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets.

You guarantee excellence in Client experience, by being present on the sales floor and leading by example to place the Client above all.

You are a motivating and inspiring manager, coaching and working closely with your team to achieve their sales targets, maximizing all commercial opportunities.

RESPONSIBILITIES

Leading the Business

• Drive your Department Team to exceed financial targets and maximize sales performance and contribution to support the store's success.
• Support the Store Manager in developing and implementing business plans through performance analysis and relevant action plans.
• Drive the Department team to exceed their KPI targets.
• Foster cross-selling and up-selling among product categories.
• Be present on the sales floor, ensuring the highest standards of approach and service to Clients.
• Encourage Omni Channel awareness and support the team in using digital tools to enhance client relationships and meet business objectives.
• Support E-commerce channel development by responding promptly to orders and maintaining high service standards.
• Stay updated on market trends related to your department and share insights with relevant functions.
• Ensure displays attract Clients and maximize sales according to company guidelines.

Client Development

• Prioritize the Client, leading by example to create a welcoming environment and meet their needs.
• Develop and maintain strong Client relationships and meaningful after-sales experiences.
• Guarantee excellent Client satisfaction and service through the execution of the “Brand Selling Ceremony”.
• Identify opportunities to acquire new Clients to grow department sales.
• Support the team in clienteling initiatives to strengthen Client loyalty.
• Manage customer complaints proactively to maintain positive relationships.

Team Management

• Motivate staff, promote team spirit through effective communication, and cultivate a positive environment.
• Encourage information exchange within the team and lead morning briefings on specific topics.
• Master all company tools and applications, including IT and digital platforms, and keep the team informed of updates.
• Train and inspire the team on product knowledge, sales techniques, Client Services, and company policies.
• Identify talent within the team for internal development opportunities and propose these to the Store Manager.
• Ensure team development through coaching and follow-ups on individual plans.
• Support the Store Manager in market research activities.
• Lead by example to ensure the team operates with care and respect for the product, evident in every procedure.

Store Care

• Support synergy between front and back of house.
• Ensure adherence to company procedures on cash activity, inventory, logistics, and reporting activities.
• Contribute to effective care of company assets.
• Provide feedback and suggestions concerning department needs to the Store Manager and relevant departments.
• Maintain effective back-of-house organization, protect company assets, and uphold staff grooming standards.
• Ensure operational activities comply with company policies and procedures.

KNOWLEDGE AND SKILLS

• At least 5 years of experience in selling luxury/high-quality products.
• A business or Retail Management degree is a plus.
• At least 3 years of leadership experience with a proven track record of leading teams through KPIs.
• Passionate and knowledgeable about the product category.
• Prioritize customer service excellence.
• Confident, enthusiastic, and positive attitude.
• Highly organized, detail-oriented, and a problem-solving mindset.
• Fluent in English.