Department Manager

Ralph Lauren; Fidenza; Presencial; EUR 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers €8.65/day

Descripción de la vacante

Ralph Lauren in Italy is seeking a store leadership professional to drive sales, deliver profitability, and lead a high performing team focused on the RL Selling Culture. You will coach staff, ensure brand presentation, and maintain compliance with company policies.

The role emphasizes delivering exceptional customer service, managing budgets, and optimizing visual merchandising to maximize sales and store performance.

Formación

• Excellent sales skills and ability to engage customers to promote sales and provide best in class shopping experience.
• Excellent communication skills and capacity to engage, motivate and influence direct team and others.
• Lead and empower the team to put the consumer at the heart of what they do.

Responsabilidades

• Exceed sales and profitability targets.
• Deliver sales and profitability through key metrics: sales, conversion & units per transaction.
• Deploy resources to match skill/experience & customer requirements.
• Adopt tools & processes to improve employee efficiency & increase productivity.
• Understand and support budgetary requirements to increase store profitability.
• Maintain a safe working environment for customers and employees.
• Maintain compliance with health, safety and employment legislation.
• Partner with the operations manager and implement action plans to minimize shrink and improve store compliance.
• Lead by example and coach the team to deliver the RL Selling Culture.
• Deliver Brilliant Briefings focused on the RL Selling Culture and create a customer-first culture.

Conocimientos

Sales skills

Communication

Team leadership

Customer focus

Descripción del empleo

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Embrace the RL Way and drive positive behaviours around the cultural focus areas

• Deliver the business initiatives to support the brand business vision and increase productivity
• Lead & develop the team to deliver the RL Selling Culture
• Execute the Brand Presentation guidelines to further enhance the RL Selling Culture

Key responsibilities

• Exceed sales and profitability targets
• Deliver sales and profitability through key metrics: sales, conversion & unit per transaction
• Deploy resource to match skill/experience & customer requirements
• Adopt tools & processes to improve employee efficiency & increase productivity
• Understand and support budgetary requirements to increase the store profitability
• Manage & maintain a safe working environment for customers and employees
• Maintain compliance of all company policy & procedures including health and safety and employment legislation
• Partner with the operations manager and implement action plans to minimize shrink and improve store compliance

Leadership

• Manage and inspire the team to deliver results by driving the RL Selling Culture
• Communicate, engage and energize the team to maximize performance service metrics e.g. employee survey, forsee results
• Hire, coach and develop a high performing team to deliver outstanding results
• Manage talent talks and appraisals and provide regular constructive feedback
• Recognize and reward great service and performance
• Manage teams adherence to the brand dress & grooming standards to ensure representation as brand ambassadors

RL Selling Culture

• Lead by example and coach the team to deliver the RL Selling Culture model to an exceptional level.
• Deliver Brilliant Briefings that focus on the RL Selling Culture
• Create a customer first culture within all store activities
• Observe, coach and share product knowledge coach selling skills to drive key metrics: sales, conversion and units per transaction
• Optimize opportunities to increase sales, customer data capture & increase customer loyalty

Brand presentations and Operational Efficiency

• Deliver brand visual proposition guidelines are executed to an exceptional level
• Influence the visual presentation strategy through commercial thinking
• Build brand understanding coaching team with visual mechanizing skills
• Provide feedback & ideas to influence product presentation & product ranging to increase sales
• Ensure 100% retail standards are consistently maintained
• Demonstrate a good understanding of product seasonality, concepts, key volume lines to support the commercial actions & drive sales.

Requirements

• Work autonomously and give proactive guidance to team in a fast paced and dynamic environment
• Lead and empower the team to put the consumer at the heart of what they do
• Consistently demonstrates the RL Way and Cultural Focus Areas'
• Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
• Coach and lead team to provide exceptional performance
• Able to prioritize work load, meet tight deadlines and specified standards
• Excellent organizational, planning and time management skills
• Ability to manage and implement change
• Excellent communication skills and the ability to engage, motivate and influence direct team and others
• Commitment to their own continuous development and supporting others

  Starting base salary equal to € 36.000 (Full Time). Once the successful candidate is selected, the salary offer will be based on objective and gender-neutral criteria such as experience, skills, responsibilities, and location.

  Target Bonus: 15% of individual base salary. Bonus is discretionary and its payout depends on the achievement of certain metrics, as determined under the applicable bonus plan rules.

  Contractual level: CCNL Commercio - Level 3°

  Meal Vouchers: € 8,65/day per worked day of at least 6 hours.