Delivery Manager - Partner Integration & Implementation

PLP Group; Milano; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Klarna is expanding its technical program and delivery management team in Milano. You will drive multiple partner implementations from scoping through go-live, troubleshoot live issues, and guide partners through APIs and payments.

You will leverage AI tools to accelerate delivery and collaborate with Product, Engineering, and Go‑to‑Market to align scope and priority. You’ll need 3+ years in technical program or delivery management, solid API and integration understanding, and the ability to

Competenze

• 3+ years in technical program or delivery management, or complex integration delivery in payments/fintech.
• Able to troubleshoot integrations, APIs, and system architectures.
• Experience using AI tools to improve delivery speed and quality.
• Able to switch between technical discussions and commercial conversations.
• Proficient with e-commerce platforms and payment solutions.
• Working proficiency in Italian.

Mansioni

• Run multiple concurrent partner implementations from scoping through go-live.
• Troubleshoot technical issues in real time and guide partners through APIs and payments processing.
• Use AI tools to move faster through delivery work and promote their use across the team.
• Define integration scope with Product, Engineering, and Go-to-Market and ensure quality.

Conoscenze

Technical program management

Delivery management

API troubleshooting

AI tool usage

E-commerce platforms knowledge

Strumenti

API testing tools

Descrizione del lavoro

About the role

Klarna, briefly At Klarna, we're building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working at Klarna means taking on problems most companies never get to solve, and being hands-off enough that the interesting part of the work lands with you, not someone else. You'll build with AI, not watch it happen. This is the stretch zone. Come find out what you're capable of.

When a partner integrates Klarna's products, someone has to turn scoping conversations and API documentation into something that actually goes live — and stays working. That's you. You'll work hands-on across the full implementation lifecycle, from scoping and solution alignment through go-live and beyond, running multiple concurrent partner implementations at once. You'll be the person partners call when something breaks — troubleshooting technical issues in real time, and guiding them through APIs, payment processing, and the operational dependencies that come with both. You'll use AI tools to move faster through that work, not just to say you use them. You'll work closely with Product, Engineering, and Go‑to‑Market to define integration scope, set delivery priorities, and make sure what ships meets Klarna's quality bar. And because you'll understand partner systems, e-commerce platforms, and the payments ecosystem better than almost anyone, you'll feed that back into how Klarna builds — its products, its integration frameworks, and how the team works.

What you’ll do

You’ll run multiple concurrent partner implementations at once, from scoping through go-live. You’ll troubleshoot technical issues in real time and guide partners through APIs, payment processing, and the operational dependencies around both. You’ll use AI tools to move faster through delivery work, and push for their use across the team. You’ll work with Product, Engineering, and Go‑to‑Market to define integration scope and set delivery priorities. You’ll hold implementations to Klarna's quality bar, not just "it works." You’ll turn what you learn about partner systems and the payments ecosystem into concrete feedback that improves Klarna's products and integration frameworks.

Who you are

You’ve spent 3+ years in technical program or delivery management, partner‑led implementations, or complex integration delivery — in payments, fintech, or a related industry — running multi‑stakeholder projects with a structured, analytical approach. You understand integrations, APIs, and system architectures well enough to troubleshoot them yourself. You use AI tools yourself, and you push for their use across the team when they make delivery faster or better. You move comfortably between technical discussions with engineering and commercial conversations with partners, and you can explain a technical problem clearly to both. You know your way around e‑commerce platforms, shop systems, or payment solutions. You drive toward a solution without waiting to be told what the priority is. You have working proficiency in Italian.

Things you should know before applying

Working together: we value co‑located teams; most teams currently meet in the office 2–3 days per week, and this varies by team and can change over time. Non‑obvious backgrounds are welcome. Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.

Final compensation will be based on the candidate's qualifications, skills, and experience.