Dedicated Team Leader (IT Support)

TN Italy; Torino; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Dedicated Team Leader for IT Support in Turin. This role is pivotal in ensuring the highest standards of customer service through effective leadership and team management. The ideal candidate will have proven experience in a Desktop Leadership role and possess excellent planning and organizational skills. You'll be responsible for supporting a team of Field Technicians, addressing escalated issues, and fostering a collaborative team environment. If you're passionate about customer service and team development, this is the perfect opportunity for you.

Competenze

• 2+ years of experience in a Desktop Leadership role.
• Excellent planning and organizational skills are essential.

Mansioni

• Support Field Technicians in delivering high-quality customer service.
• Organize team meetings and ensure effective internal communication.

Conoscenze

Leadership

Organizational Skills

Problem Solving

Communication Skills

Customer Sensitivity

Formazione

Bachelor's Degree in IT or related field

Descrizione del lavoro

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Dedicated Team Leader (IT Support), Turin

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Client:

Stefanini

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c29bff2c6327

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Details

Dedicated Team Leader (IT Support)
Job Description The Team Leader is the first point of contact for the Support Technician and is responsible for monitoring quality and productivity. The Team Leader will support the international team of Field Technicians to ensure the highest standard of customer service in accordance with Stefanini values and Service Level Agreements (SLA)/KPI;s. The Team Leader will assist the program manager in running day-to-day business and to provide floor management so that the right person is in the right place at the right time. Job responsibilities To support the Field Technicians in reaching the heights standard of customer service, among other by:

Helping and encouraging the team to meet ticket handing standards

Supporting the team members in case of problems or escalation, being the first point of referral for escalated queries or problems with the infrastructure, networks or systems; intervening in stressful situations.

Ensuring internal communication within the team, holding team meetings.

Performing one to one with technical support staff.

Ensuring planning, schedules, breaks, code of conduct etc. are respected by the team members.

Organising team events, building up team spirit.

Taking care of new starters, introducing them to the team, their tasks and role.

Evaluating and developing team members through remote and face to face interaction, evaluating the technician's competences, giving constructive feedback and on-the-job training.

Dependent upon distribution of team, his role may include the need to travel to other client locations.

To assist the Service Delivery Manager to achieve objectives and maintain productivity by:

Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions

Participate in special projects allocated by the SDM and completing them within agreed time scales.

Giving advice on customer service, internal quality and team training needs.

Ensuring organisation of the team.

Identify and implement processes improvement initiatives in conjunction with Service Delivery Manager

Acting as single point of contact for customer issues and delegate authority on specific subjects.

Job Requirements

Must have 2 Years' proven experience in a Desktop Leadership role.

Excellent Planning and organisational skills

Leadership- People management skills

Problem solving: direct and assertive attitude

Attention to detail

Analysis: pin points problems and tackles them in a logical, step-by-step way

Customer sensitivity

Excellent Oral and Written Communication skills

Customer Awareness : understands the needs, requests, problems and priorities of customers.

Organizational sensitivity : understands the formal structure of Stefanini, its culture and business/technology environment, its brand and people values, aligns actions and behaviour with the needs and priorities.

What's next: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on,andwhere we regularly post insights from our colleagues.We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.