DCIM Specialist

Experteer Italy; Zona Omogenea Milano Nord; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Senior Specialist/Project Manager, where you will manage the deployment and configuration of cutting-edge software solutions in the data center environment. This role involves collaborating with cross-regional teams to enhance customer experience and satisfaction. You'll leverage your technical expertise in DCIM and project management while enjoying a flexible work environment with opportunities for growth. If you are passionate about making an impact in the tech industry and thrive in a dynamic setting, this is the perfect opportunity for you.

Servizi

Permanent Contract

Company Car

Flexibility at Work

Health Insurance

Shareholding Plans

Global Family Leave Program

Welfare Programs

Meal Tickets

Competenze

• Minimum three years experience in DCIM customer support for complex solutions.
• Experience in project management and technical troubleshooting.
• Good English and Italian communication skills required.

Mansioni

• Manage project deployment and configuration of EcoStruxure IT software.
• Coordinate internal work order management and provide customer training.
• Perform onsite and remote troubleshooting in Schneider DCIM software.

Conoscenze

DCIM customer support

Project management

Technical troubleshooting

Customer-facing experience

Basic Linux Administration

VMware vSphere

Communication protocols (TCP/IP, SNMP, Modbus)

Data center IT components knowledge

Formazione

Associates/Bachelors degree in a technical discipline

Strumenti

Salesforce

Schneider DCIM software

Dell VxRail

Nutanix AHV

HPE SimpliVity

Cisco HyperFlex

Descrizione del lavoro

Specialista Senior / Project Manager

Regional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management. You will be part of Global EcoStruxure IT services team within LoB, having service mindset and customer facing experience is mandatory. Technical guidance and admin training is often vital to success, yet an effective ability to support via remote is mandatory. Responsibilities includes: Ensure safe working and follow local guidelines Assign & Co-ordinate internal work order management tool Perform Install & configuration support in Schneider or similar DCIM software applications and Environmental monitoring devices in remote & on-site as requested. Configuration support in Schneider Network Management Cards Work closely with Regional Delivery Manager/Project Manager Perform onsite and remote troubleshooting in Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP Develop and enhance project documentation to enrich customer's experience Customer facinf experience to support & utilize cross-border collaboration to maximize customer satisfaction Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scops of work Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan. Participate in the technical review process for product enhancements Perform post configuration review and Deliver Admin training to partners and end users Liaise with Product Managers or Custom Solutions team, provide feedback from customer for improvements. Identify Lead generation in services and software licenses Colloborate with regional sales and provide possible solution, around customer needs and deliver services. Basic Linux Administration - configure IP address, DNS/hostname resolution, stop/start/enable service will be an added advantage Hyperconverged Infrastructure solutions - Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex will be an added advantage Basic familiarity with PKI and SSL certificates will be an added advantage What skills and capabilities will make you successful? Associates/Bachelors degree in a technical discipline or equivalent experience Minimum three years experience providing DCIM customer support for complex technical solutions in a Data Centre environment. Experience in Customer-facing, project management, analysis, troubleshooting technical skills Demonstrated basic technical knowledge of: -Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.) -Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus) -Structured cabling components and concepts (patch panels, fibre, copper) -Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU) -VMware vSphere ESX/ESXi VM configuration Accountability and the ability to adapt/multi-task/manage changing priorities. Ability to work flexible hours with travel up to 50% required, some globally. Data centre surveys and audits Ambitious, Self-motivated, ability to learn and apply new skills quickly Good English and Italian written, and oral communication and interpersonal skills required. Working experience in Salesforce and WO management would be an added advantage Certification in Schneider DCIM software's is added advantage Certification in networks & routing concepts would be an advantage but not mandatory. VMware Certified Professional or equivalent will be an added advantage Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) will be an added advantage Nutanix Certified Professional or equivalent will be an added advantage What's in it for you? Permanent Contract and company car; Flexibility at work; Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams; Special tailored to your needs and career goals; Opportunity to develop based on clear career paths, to grow through experience and exposure; An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations; Global Family Leave program; Ticket restaurant or meal at canteen; Shareholding plans; Welfare programs that can be extended to your family; Health insurance and Professional/extraprofessional accident insurance. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! 36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. 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